Computer

For Online Computer Support, Ask a Computer Technician

Ask a Computer Expert,
Get an Answer ASAP!

Computer
This answer was rated:

I've got a lenova720-151kb. I bought a letscom 8 port type c

I've got a lenova720-151kb JA: What's...
I've got a lenova720-151kb
JA: What's the brand/model/Operating System (OS) of your computer?
Customer: i bought a letscom 8 port type c hub, this thing sucks, is there a better set up then this?
JA: When did you purchase your computer? What troubleshooting have you tried?
Customer: 4-5 weeks ago new at best buy
JA: Anything else you want the Computer Expert to know before I connect you?
Customer: Sure
Show More
Show Less
Ask Your Own Computer Question
Answered in 6 minutes by:
11/23/2017
UranIT
UranIT, Network Administrator
Category: Computer
Satisfied Customers: 658
Experience: Network and System Administrator, IT Consultant
Verified

Hello and thanks for using JustAnswer.com, my name is ***** ***** I will try my best to assist you.
Please allow me a minute to review your question and prepare an answer, or I may ask more questions for clarification

Ask Your Own Computer Question

Can you please be more specific what the issues are with current device and what are your expectations for another device?

Ask Your Own Computer Question
Customer reply replied 25 days ago
Hello
Customer reply replied 25 days ago
My laptop won't stay on

It shuts down? goes to sleep? any errors?

Ask Your Own Computer Question
Customer reply replied 25 days ago
It starts up slow then it acts like I did a network reset and says this pc will shut down in 1 minute, then it restarts

Ok, and does it also happen when you unplug the 8 port c hub?

Ask Your Own Computer Question
Customer reply replied 25 days ago
I haven't tried it
Customer reply replied 25 days ago
I can though

Ok, I am a bit confused, is your question about USB hub or about your PC not working in general?

Ask Your Own Computer Question
Customer reply replied 25 days ago
Pc
I'll buy the right hub when I find out which one is compatible

ok, when your computer starts or shuts down, does it say anything about installing updates?

Ask Your Own Computer Question
Customer reply replied 25 days ago
Nope

What exactly is the message when it says it will shut down in 1 minute?

How often does it happen?

Ask Your Own Computer Question
Customer reply replied 25 days ago
Every time, I haven't been able to start up my pc all day

can you please tell me what happens step by step when you try to turn on the pc?

Ask Your Own Computer Question
Customer reply replied 25 days ago
Gimme a sec, I'll do it now

ok

Ask Your Own Computer Question
Customer reply replied 25 days ago
First, it comes up with screen saver with the lil LAN icon bottom right with a red x on it, and the battery charge level is next to that. When I click on the lil monitor icon (LAN)it will ask me fer three types of sign ins, then the one minute left message comes up then it restarts every time

Are you chatting with me on the phone? If so, can you snap a picture of that screen and attach it to the chat using paper clip button?

Ask Your Own Computer Question
Customer reply replied 25 days ago
On iPad but yea gimme a sec, can I send videos?

not sure about video, but if you can snap picture of each screen that comes up - that would be perfect

Ask Your Own Computer Question
Customer reply replied 25 days ago
Gimme a sec

ok

Ask Your Own Computer Question
Customer reply replied 25 days ago
It's like it was cut off while a network reset was happening

ok, I see, seems like your Windows has an issue, it is best to do a restore at this moment to earlier date or even do a reset

Ask Your Own Computer Question
Customer reply replied 25 days ago
Let's do it

try this:

power off the PC first,

  1. Press power button + Volume up button simultaneously in power off mode
  2. Get into NOVO menu and select System Recovery. Then follow on-screen instructions to finish the reset
Ask Your Own Computer Question
Customer reply replied 25 days ago
Gimme sec
Customer reply replied 25 days ago
How do I get into the nova menu

Press power button + Volume up button

Ask Your Own Computer Question
Customer reply replied 25 days ago
Is that the tiny hole?

yes

Ask Your Own Computer Question
Customer reply replied 25 days ago
I'm having problems knowing when to put the pin in the hall when you say system recovery

Try pressing it while PC is off

Ask Your Own Computer Question
Customer reply replied 25 days ago
The pcs brand new
Customer reply replied 25 days ago
for 50$ u guys get on my pc and do everything for me?

Those offers are Automated and Optional, Just ignore them or close them, they are sent automatically by the site.

Your pc cant stay on, so remote Assistance wont work

Ask Your Own Computer Question
Customer reply replied 25 days ago
K

You just need to press, that Novo button, get into recovery and do full recovery

Ask Your Own Computer Question
Customer reply replied 25 days ago
It jus keeps goin back to the same page
Customer reply replied 25 days ago
Lemme find a smaller pin

ok

Ask Your Own Computer Question
Customer reply replied 25 days ago
Ok when do u want me to push the pinhole

First, try while pc is off.

Ask Your Own Computer Question
Customer reply replied 25 days ago
It's doin the same

So you completely power off the PC, then you press Novo button anPC boots into Windows right away without giving you that blue menu?

Ask Your Own Computer Question
Customer reply replied 25 days ago
What's a pc boots

starts

Ask Your Own Computer Question
Customer reply replied 25 days ago
It's not doin it
It jus keeps shutting down
Customer reply replied 25 days ago
Oh, wait a min
Customer reply replied 25 days ago
Ok. Well I completely powered it off, set the little pin in there and powered it back on and same screen but it restarts itself every cpl min but I was able to find where I could sign in to a different account
Customer reply replied 25 days ago
Does the pc need plugged in or not
Customer reply replied 25 days ago
Are u still there
Customer reply replied 25 days ago
Hello?

You need to press Novo button while PC is off, which should turn on laptop in Button menu. you do not need to use power

button.

here is the video how it works: https://www.youtube.com/watch?v=X-55FdWchds

Ask Your Own Computer Question
Customer reply replied 24 days ago
Nope, but I figured it out because YouTube sucks, u need to power off hit the lil button & hold f2 for the screen

ok, there are too many Lenovo models, some of them work one way, some other.. in your case it was f2.

From there do a recovery and follow the prompts

Ask Your Own Computer Question
Customer reply replied 24 days ago
First I'm jus letting it set defaults cause I've got apps and such on my external hard drive I can install whenever

ok

Ask Your Own Computer Question
Customer reply replied 24 days ago
Why does it keep shutting off then going back fer me to use my lil whole , ?

are you saying its still shutting down even while you are in a recovery mode?

Or did it shut down to start the recovery process?

Ask Your Own Computer Question
Customer reply replied 24 days ago
It keeps shutting back down but it seems like slowly but surely all my icons are comin back
Is there a way jus to load everything at once?

Whats about the recovery? Did you actually do it yet?

Ask Your Own Computer Question
Customer reply replied 24 days ago
It never asked

Did you ever get to the blue "Nova Button menu" with 3 choices?

Ask Your Own Computer Question
Customer reply replied 24 days ago
Nope, jus the whole blue page with different options

Ok, which options you chose and what happened?

Ask Your Own Computer Question
Customer reply replied 24 days ago
I jus told it to reset to factory defaults, do I have to keep signing in every time it shuts down?

All right, so you did reset to default settings, does it still restart on its own anyway?

Ask Your Own Computer Question
Customer reply replied 24 days ago
Yea, about every 3 min

Seems like reset didn't work, I am out of ideas at this point, I would suggest to contact Lenovo support directly https://pcsupport.lenovo.com/us/en/LiveChatPC

Ask Your Own Computer Question
Customer reply replied 24 days ago
I assume I don't get a refund. Lol

You can always talk to our customer service for refund (http://ww2.justanswer.com/contact-us)

just please rate me for my efforts, as if you don't - I don't get credit for my time. click on stars on top of page, Thanks!

UranIT
UranIT, Network Administrator
Category: Computer
Satisfied Customers: 658
Experience: Network and System Administrator, IT Consultant
Verified
UranIT and 87 other Computer Specialists are ready to help you
Ask your own question now
Ask UranIT Your Own Question
UranIT
UranIT
UranIT, Network Administrator
Category: Computer
Satisfied Customers: 658
658 Satisfied Customers
Experience: Network and System Administrator, IT Consultant

UranIT is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

I am very happy with my very fast response. Eric is very knowledgeable in the subject area. Thank you!

RPAustin, TX

Hi John, Thank you for your expertise and, more important, for your kindness because they make me, almost, look forward to my next computer problem. After the next problem comes, I'll be delighted to correspond again with you. I'm told that I excel at programing. But system administration has never been one of my talents. So it's great to have an expert to rely on when the computer decides to stump me. God bless, Bill

Bill M.Schenectady, New York

The Expert answered my Mac question and was patient. He answered in a thorough and timely manner, keeping the response on a level that could understand. Thank you!

FrankCanada

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

< Previous | Next >

Meet the Experts:

Andy

Andy

Computer Consultant

5,316 satisfied customers

11yr exp, Comp Engg, Internet expert, Web developer, SEO

Engineer John C.

Engineer John C.

Computer Science Engineer

3,227 satisfied customers

Computer Science Engineer with 10 years of experience in Computer Support, and Microsoft, A+ and Cisco certified

Ryan H.

Ryan H.

Computer Support Specialist

1,741 satisfied customers

A+ Certified Technician - 10 Years experience working with all types of computer systems.

Jane Lefler

Jane Lefler

Sr Prog Analyst / Technician

2 satisfied customers

Computer Programmer / Technician/ Consultant 16+ years

Frederick S.

Frederick S.

Computer Specialist

7,241 satisfied customers

Computer technician and founder of a home PC repair company.

lifesaver

lifesaver

Computer Software Engineer

4,288 satisfied customers

Engineering degree in Computer science,Microsoft Certified Professional.JA computer expert.

Sudipto

Sudipto

Hardware Engineer

4,157 satisfied customers

Certificate Course In Computer Maintenance

< Previous | Next >

Related Computer Questions
I received a message that someone else may have accessed my
Hi, I received a message that someone else may have accessed my account. I changed my password, but in doing so noticed that my telephone number is ***** - which is what may have made it seem like som… read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,254 satisfied customers
I purcsed tech support today. Ikeep gettimg a pop up that
Ikeep gettimg a pop up that says ny files are correupted … read more
Cody
Cody
Computer Science
1,588 satisfied customers
My computer is dell all in one with window software. Some
my computer is dell all in one with window software … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,254 satisfied customers
It says I've got a virus and shut my windows 8 down..
It says I've got a virus and shut my windows 8 down.. … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,254 satisfied customers
The past 2 days after updates were installed I have been
the past 2 days after updates were installed I have been getting messages about re- setting a pass word for my micro soft account. I didn't know I had a Microsoft account. how much will this cost me? … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,254 satisfied customers
My computer monitor is zoomed in. I've tried everything I
my computer monitor is zoomed in. I've tried everything I can find on the internet to fix it. I just stays that way … read more
Thomas
Thomas
IT Manager
Associate Degree
983 satisfied customers
I can't log in! It asks for my username and password all the
It asks for my username and password ***** the time, I can't remember changing it when I moved from I hug, I furious that I can't get any work done tonite on my laptop! … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,254 satisfied customers
I can't get anything but a blue screen that says choose your
I can't get anything but a blue screen that says choose your keyboard layout … read more
Cody
Cody
Computer Science
1,588 satisfied customers
I just ordered the winzip driver update, but it now says I
I just ordered the winzip driver update, but it now says I need winzip suite, why? … read more
Sheri Treppeda
Sheri Treppeda
Bachelor\u0027s Degree
20 satisfied customers
My account is frozen on a security program to change my
My account is frozen on a security program to change my password ***** someone got into my account. To proceed I need to enter my current password ***** I can't remember it or find it written down. So… read more
Pete
Pete
Engineer
Bachelor\u0027s Degree
1,114 satisfied customers
I downloaded a spreadsheet full of leads from LinkedIn a few
Hi. I downloaded a spreadsheet full of leads from LinkedIn a few months ago and E-mailed everyone in the spreadsheet. I amassed many more leads since that export a few months ago. The new, updated spr… read more
Pete
Pete
Engineer
Bachelor\u0027s Degree
1,114 satisfied customers
There is something wrong with logging into our account. We r
hey, there is something wrong with logging into our account … read more
Byron
Byron
IT Support Specialist
Bachelor\u0027s Degree
410 satisfied customers
I installed a new internet Modem with WiFi and now my
I installed a new internet Modem with WiFi and now my printer isn't working … read more
Cody
Cody
Computer Science
1,588 satisfied customers
Windows 10 won't boot It says it's restoring old system but
Windows 10 won't boot It says it's restoring old system but nothing happens … read more
Cody
Cody
Computer Science
1,588 satisfied customers
I can't get email as I have forgotten my password..had a
I can't get email as I have forgotten my password..had a robbery and this is a new computer. … read more
Michael
Michael
CEO
Master\u0027s Degree
76 satisfied customers
I defaulted and lost everything and did not back I t up so
I defaulted and lost everything and did not back I t up so now I am starting over with my username and password ***** I must have changed it somewhere along the line? … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,254 satisfied customers
When i try to play something through the computer speaker it
when i try to play something through the computer speaker it wont do anything or make any noise but when I put in headphones it works great … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,254 satisfied customers
My samsung tablet is displaying the following;
my samsung tablet is displaying the following; unfotunately,GooglePlay services has stopped. how can i eliminate this ?… read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,254 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x