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Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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Windows 7 is locked out completely cannot get on at all.

Customer Question

Windows 7 is locked out completely cannot get on at all
JA: What exactly are you having trouble accessing?
Customer: Everything. I call HP for my printer and got geek world to help. Then another person came on from geek squad. he locked my computer. Geek world told me to shut down the computer which I did now I cannot even open the computer. all that comes up is Enter your password
JA: How are you connecting to your HP printer: wirelessly or by USB?
Customer: No the printer did not print from internet but it printed from my programs. But right now I cannot get onto the computer because of what the Geeksqad did with the password
JA: When did you last update the printer driver software?
Customer: It is updated from geek world told me it was
JA: Anything else you want the Printer Expert to know before I connect you?
Customer: Yes it is not the printer it is my Vostro computer that I cannot get on
Submitted: 12 months ago.
Category: Computer
Expert:  arsufi2002 replied 12 months ago.


My name is ***** ***** of the expert in computer category. I am sorry to hear that you have this issue, I look forward to assisting you today with your question and providing the best answer possible.

Please save this page to favorites( ctrl + d) so that you can reconnect in case you get disconnected

Use below reply box to post your response

Expert:  arsufi2002 replied 12 months ago.

Let me know you have multiple accounts created on this Widows PC?

Customer: replied 12 months ago.
When I contacted you it was from my home computer my business computer is the one I’m having trouble with and I don’t know how you will get online with that computer
Customer: replied 12 months ago.
how would you be able to get on my office computer since it is lock and I do not know the password ***** was changed?
Expert:  arsufi2002 replied 12 months ago.

That's fine...

Let me know you have Windows 7 / 8 / 10 installation disc. We can perform a tweak if so.

Let me know the status