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I have a samsung s(. I bought a chip from Movistar spain.

Customer Question
I have a samsung...

I have a samsung s(. I bought a chip from Movistar spain. Put it in put in the PIN and the message was incorrect PIN. I want to enjoy my new phone. What can I do ?.

Technician's Assistant: When were you last able to use your Gear?

Gordon

Technician's Assistant: Do you have a Google account linked to the phone?

My daughter tried it last week with her chip and it worked.

Technician's Assistant: Happy to help. Want a weekly JustAnswer email to help with other issues? If so, what's your email address? And if you'd still like to talk to the Smartphone Expert, I'll connect you shortly.

Customer:***@******.***

Submitted: 7 months ago.Category: Computer
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Answered in 5 minutes by:
11/23/2017
Tech Support Specialist: Richard, Computer Specialist replied 7 months ago
Richard
Richard, Computer Specialist
Category: Computer
Satisfied Customers: 47,232
Experience: Over 20 years of consulting to the IT industry
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Thank you for your question. My name is ***** ***** I look forward to assisting you.

Is this on the screen where it asks you to unlock the sim card? Or to unlock the screen?

Please let me know

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Customer reply replied 7 months ago
your screen is encrypted for security to start up your device enter your PIN
Tech Support Specialist: Richard, Computer Specialist replied 7 months ago

Ok, this is the phone screen lock

What is the model of your phone?

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