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I have a Western Digital external hard drive that is

Hi - I have a...
Hi - I have a Western Digital external hard drive that is refusing me permissions to access my files. The WD customer support seems to suggest that Microsoft customer support can help. Can you?
JA: What application are you using?
Customer: What does that mean?
JA: The Microsoft Office Technician will be able to walk you through that. Have you installed any updates recently?
Customer: No
JA: Anything else you want the Microsoft Office Expert to know before I connect you?
Customer: No
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Answered in 5 minutes by:
11/23/2017
Moses C
Moses C, Computer Hardware Engineer
Category: Computer
Satisfied Customers: 316
Experience: Resolution Specialist at Wipro Bpo Services
Verified

Hi, Welcome to JustAnswer support, thank you for utilizing our service.
I will be assisting you today.
What exactly are you having trouble with?

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Customer reply replied 23 days ago
I have a Western Digital external hard drive that is refusing me permissions to access my files. The WD customer support seems to suggest that Microsoft customer support can help. I ended up here...which is fine if I can get the help I need. My WD external hardrive refuses me permission to access my files
Customer reply replied 23 days ago
No remote conneciton thanks...$52 is a little steep for what I am trying to do

Secure remote assistance and live phone calls are optional service. if you do not wish to use it you may close the offer window and i will help you on this chat itself

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can you post me the error you get on trying to access your files on the WD.

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Customer reply replied 23 days ago
The WD window sys: You don't currently have permission to access this folder. It gives me the options of "Coninue" or "Cancel". If I chose Continue, 70% of the time it allos me to in to the folder. But 30% of the time i get a "You have been denied permission to access this folder|" message. It states, "To gain access to this follder you will need to use the security tab
Customer reply replied 23 days ago
Hello?
Viet - Computer Tech
Viet - Computer Tech, Computer Support Specialist
Category: Computer
Satisfied Customers: 38,668
Experience: Ten years of computer support. Microsoft MCP & CompTIA A+ certifications. Windows 10 8 7 Vista XP etc.
Verified

Hi,
I'm sorry about the issue. Per your request, I'm the new expert; I will fix this issue for you. How about with a small amount as shown for direct remote support?
Please reply at the box below; we guarantee our service. Thank you,

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Can we do a remote support session, so I can troubleshoot the issue directly on your computer together with you?

Please type at the box below, then click on the Send button below to communicate with me, so I can help. Thank you.

Viet - Computer Tech
Viet - Computer Tech, Computer Support Specialist
Category: Computer
Satisfied Customers: 38,668
Experience: Ten years of computer support. Microsoft MCP & CompTIA A+ certifications. Windows 10 8 7 Vista XP etc.
Verified
Viet - Computer Tech and 87 other Computer Specialists are ready to help you
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Thank you. On your computer, please click on the website below in order to connect with me remotely, then I can help you directly:

http://tinyurl.com/yagn58ho
, then allow the Elsinore.ScreenConnect program to download/run/open when prompted at the bottom.
Note: If it does not connect within 5 minutes, then please reply at the box below and let me know. Thank you,

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I have resolved the issue via remote support. If you need help with anything else, please come back any time. Thank you very much.

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Viet - Computer Tech
Viet - Computer Tech
Viet - Computer Tech, Computer Support Specialist
Category: Computer
Satisfied Customers: 38,668
38,668 Satisfied Customers
Experience: Ten years of computer support. Microsoft MCP & CompTIA A+ certifications. Windows 10 8 7 Vista XP etc.

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