Computer

For Online Computer Support, Ask a Computer Technician

Ask a Computer Expert,
Get an Answer ASAP!

My computer has loaded the new updates and now i cant do the…

Customer Question
My computer has loaded...

My computer has loaded the new updates and now i cant do the save and send function from excel or email snips. And now adobe pdf's are not opening. What do you think

Technician's Assistant: What Operating System (OS) are you running on your computer or device?

Operating system - where do i find that intel?

Technician's Assistant: The Software Technician will be able to walk you through that. When did you last update your Excel?

When i bought the computer Jan 2016

Technician's Assistant: Anything else you want the Software Expert to know before I connect you?

Its an hp spectre computer intel core i7

Submitted: 8 months ago.Category: Computer
Show More
Show Less
Ask Your Own Computer Question
Answered in 5 minutes by:
11/23/2017
Tech Support Specialist: UranIT, Network Administrator replied 8 months ago
UranIT
UranIT, Network Administrator
Category: Computer
Satisfied Customers: 1,307
Experience: Network and System Administrator, IT Consultant
Verified

Hello and thanks for using JustAnswer.com, my name is ***** ***** I will try my best to assist you.
May I connect to your computer securely to troubleshoot the issue directly?
Once connected, I can troubleshoot the problem and resolve it right on your screen

Ask Your Own Computer Question
Customer reply replied 8 months ago
i am happy for you to talk me through it rather than be charged the extrra
Tech Support Specialist: UranIT, Network Administrator replied 8 months ago

Remote Assistance is the fastest way to resolve issue like this, let me send you our minimal offer.

Ask Your Own Computer Question
Customer reply replied 8 months ago
hello
Customer reply replied 8 months ago
I am starting to get a little put off, it seems every step forward comes with more charges. I dont have a lot of time right now, are you able to provide me the solution?
Tech Support Specialist: UranIT, Network Administrator replied 8 months ago

ok, I will opt-out and have another expert assist you via chat

Ask Your Own Computer Question
Tech Support Specialist: Moses C, Computer Hardware Engineer replied 8 months ago
Moses C
Moses C, Computer Hardware Engineer
Category: Computer
Satisfied Customers: 952
Experience: Resolution Specialist at Wipro Bpo Services
Verified

Hi, Welcome to JustAnswer support, thank you for utilizing our service.
I will be assisting you today.
You want continue on chat or you want a remote assistance?

Ask Your Own Computer Question
Customer reply replied 8 months ago
Chat please
Tech Support Specialist: Moses C, Computer Hardware Engineer replied 8 months ago

what operating system is running on the computer is it xp, vista, Windows 7, 8, 10 or its a Mac computer?

Ask Your Own Computer Question
Customer reply replied 8 months ago
Windows 10
Tech Support Specialist: Moses C, Computer Hardware Engineer replied 8 months ago

uninstall recent updates from the add remove programs and reboot the computer that should take care or the problems you are facing.

After reboot you may run the updates manually to get the latest updates on.

Ask Your Own Computer Question
Tech Support Specialist: Moses C, Computer Hardware Engineer replied 8 months ago

My priority is 100% customer satisfaction, if you are unable to follow any given steps please don't worry, click on View response/reply button and post me a reply i will continue in assisting you further.

Ask Your Own Computer Question
Customer reply replied 8 months ago
Hi moses, this process is taking alot of time but no result. Can you help me or shall i look elsewhere?
Tech Support Specialist: Moses C, Computer Hardware Engineer replied 8 months ago

I have given you steps to follow i am replying you as soon as i get your response.

Ask Your Own Computer Question
Customer reply replied 8 months ago
OK, there are alot of updates that happened on the 19.11 this will take some time. Is there no other solution?
Tech Support Specialist: Moses C, Computer Hardware Engineer replied 8 months ago

If you are unable to identify them by dates then you can run system restore on back data which will revert the setting and you files and email will not be effected only installed programs installed after that date will be removed and it can be reinstalled if you want.

Ask Your Own Computer Question
Customer reply replied 8 months ago
ok i will try that
Tech Support Specialist: Moses C, Computer Hardware Engineer replied 8 months ago

sure

Ask Your Own Computer Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a tech support specialistLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Moses C Your Own Question
Moses C
Moses C
Moses C, Computer Hardware Engineer
Category: Computer
Satisfied Customers: 952
952 Satisfied Customers
Experience: Resolution Specialist at Wipro Bpo Services

Moses C is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

I am very happy with my very fast response. Eric is very knowledgeable in the subject area. Thank you!

RPAustin, TX

Hi John, Thank you for your expertise and, more important, for your kindness because they make me, almost, look forward to my next computer problem. After the next problem comes, I'll be delighted to correspond again with you. I'm told that I excel at programing. But system administration has never been one of my talents. So it's great to have an expert to rely on when the computer decides to stump me. God bless, Bill

Bill M.Schenectady, New York

The Expert answered my Mac question and was patient. He answered in a thorough and timely manner, keeping the response on a level that could understand. Thank you!

FrankCanada

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

< Previous | Next >

Meet the Experts:

Andy

Andy

Computer Consultant

5,316 satisfied customers

11yr exp, Comp Engg, Internet expert, Web developer, SEO

Engineer John C.

Engineer John C.

Computer Science Engineer

3,229 satisfied customers

Computer Science Engineer with 10 years of experience in Computer Support, and Microsoft, A+ and Cisco certified

Ryan H.

Ryan H.

Computer Support Specialist

1,741 satisfied customers

A+ Certified Technician - 10 Years experience working with all types of computer systems.

Jane Lefler

Jane Lefler

Sr Prog Analyst / Technician

2 satisfied customers

Computer Programmer / Technician/ Consultant 16+ years

Frederick S.

Frederick S.

Computer Specialist

7,241 satisfied customers

Computer technician and founder of a home PC repair company.

lifesaver

lifesaver

Computer Software Engineer

4,288 satisfied customers

Engineering degree in Computer science,Microsoft Certified Professional.JA computer expert.

Sudipto

Sudipto

Hardware Engineer

4,252 satisfied customers

Certificate Course In Computer Maintenance

< Previous | Next >

Related Computer Questions
13.3 - 14'' Laptop Note: I asked a similar question a couple
13.3 - 14'' Laptop Note: I asked a similar question a couple days ago but I don't think I was very clear about my needs.I would like MULTIPLE recommendations of 13.3'' or 14'' screen laptops that meet… read more
Micky
Micky
Lead Systems Administrator
High School or GED
90 satisfied customers
I recently purchased an HP Spectre laptop with MS Office
I recently purchased an HP Spectre laptop with MS Office Home and Business 2016 loaded. Please send me the necessary Product Key for this Office product in case I ever have to reload it. … read more
Byron
Byron
IT Support Specialist
Bachelor\u0027s Degree
410 satisfied customers
Cant pull up excel files. Jan 2018. I have office 2010 but I
I have office 2010 but I just bought office 2016 but haven't down loaded yet… read more
Bryan
Bryan
IT Consultant
8,751 satisfied customers
I plug my headphones into my computer and the music wont
i plug my headphones into my computer and the music wont play through the jack … read more
David L.
David L.
Bachelor\u0027s Degree
6 satisfied customers
I have several problems with office. Now i have a mssg who
i have several problems with office. Now i have a mssg who say "producto sin licencia" can you help me pls … read more
Cody
Cody
Computer Science
2,387 satisfied customers
I need help to load Office Home & Student 2016 on my
I need help to load Office Home & Student 2016 on my MacBookPro … read more
Ricky Expert
Ricky Expert
Bachelor\u0027s Degree
1,181 satisfied customers
When I open my 2016 copy of Excel for Mac application today,
When I open my 2016 copy of Excel for Mac application today, it starts to automatically open numerous excel files on my computer until it crashes. I can't stop it from opening them and can't get to Ex… read more
John Lohr
John Lohr
Owner / Technology Specialist
Teaching Certification
729 satisfied customers
I just bought an HP Spectre x2. It came with Office 365
I just bought an HP Spectre x2. It came with Office 365 preinstalled. But when I try to access it I get the following message: Microsoft Click to Run has stopped working … read more
Viet - Computer Tech
Viet - Computer Tech
Computer Technican
Bachelor\u0027s Degree
974 satisfied customers
How do I enable the print screen button in windows 10. Is a
How do I enable the print screen button in windows 10. … read more
Viet - Computer Tech
Viet - Computer Tech
Computer Technican
Bachelor\u0027s Degree
974 satisfied customers
I want to buy excel 2013 but have the 2007 office package
I want to buy excel 2013 but have the 2007 office package loaded on my computer. Do I need the 2013 office package or can I purchase excel 2013 independent of the old 2007 office package? … read more
Isaac Franklin
Isaac Franklin
Associate of Science in Social Sciences
1,335 satisfied customers
FOR C ONLY ,one more issue. If I have to pay extra for your
FOR CHRIS C ONLYChris,one more issue. If I have to pay extra for your answer, I will.Newest 2016 HP Envy 34" All-in-One Curved Desktop PC -- Intel Core i7 -- 2 TB HDD + 128 GB SSD -- 16 GB RAM + 2 GB … read more
ChrisC
ChrisC
PC Technician
Associate Degree
661 satisfied customers
I have a 2016 Toshiba laptop that seemingly froze earlier
Hi. I have a 2016 Toshiba laptop that seemingly froze earlier today and now after logging in I can't open any programs. I've force quit and restarted it multiple times and left it alone for a couple h… read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,464 satisfied customers
How can I trace incoming ip addresses or the diagnostic proof
how can I trace incoming ip addresses or the diagnostic proof of systems used if it is done through private sources or codes… read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,464 satisfied customers
Bought an ASUS K73SV-DH51 with iCore 5 2.4 Ghz processor. Does
Bought an ASUS K73SV-DH51 with iCore 5 2.4 Ghz processor. Does this have Turbo Boost and if so how do you turn it on?… read more
lifesaver
lifesaver
Computer Software Engineer
Bachelor's Degree
4,288 satisfied customers
Hello all. Please I need help. I have a HP Pavilion a6632f
Hello all. Please I need help. I have a HP Pavilion a6632f Desktop PC, and according to HP Web technical support those are the processor that I can only update to without changing the motherboard. Wit… read more
Anthony Brewster
Anthony Brewster
I.T.
High School or GED
5,352 satisfied customers
I have the trial version of 7 running because I cannot load
I have the trial version of 7 running because I cannot load the release I was sent. I tried buying a full version (expensive) and it won't load. Keeps asking me to do something to the hard drive? I ke… read more
lifesaver
lifesaver
Computer Software Engineer
Bachelor's Degree
4,288 satisfied customers
what is the advantage of the intel core i5 processor over the
what is the advantage of the intel core i5 processor over the 2 core processor and therefore the advantage of the Z5700 over the Z5610 for home use. Is it worth the extra £150 approx.… read more
Nimman
Nimman
Vocational, Technical or Trade Scho
325 satisfied customers
Ive just bought a new computer operating on Windows 7. How
I've just bought a new computer operating on Windows 7. How do I open or convert documents written on Word 2002? Also, it doesn't recognize some JPEG files or pdf files. Is this indicative of somethin… read more
Satchi
Satchi
Bachelor\u0027s Degree
2,475 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x