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Windows 10 version 1709 is downloaded, but fails to install

when I restart my computer JA...
windows 10 version 1709 is downloaded, but fails to install when I restart my computer
JA: Just to clarify, what's the make and model of your computer? What version of Windows are you running?
Customer: Dell inspiron, windows 10 home, 1703
JA: When did you purchase your Dell? What troubleshooting have you tried?
Customer: purchased 2yrs. ago. no trouble shooting except repeated tries of restarting
JA: Anything else you want the Computer Expert to know before I connect you?
Customer: no problems installing updates in the past
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Answered in 5 minutes by:
11/23/2017
Cody
Cody, Senior Systems Administrator
Category: Computer
Satisfied Customers: 2,491
Experience: Systems Administrator
Verified

Hello. My name is ***** ***** I will be assisting you today.

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Can I remotely connect to your computer, so I can troubleshoot this issue with you?

Cody
Cody, Senior Systems Administrator
Category: Computer
Satisfied Customers: 2,491
Experience: Systems Administrator
Verified
Cody and 87 other Computer Specialists are ready to help you
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Customer reply replied 23 days ago
ok

go here to connect me; http://tinyurl.com/y8khr39j
This will download a file named Elsinore.ScreenConnect.Client
Double click on this file to run it and connect me remotely.

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were you able to download the file I linked you to?

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Cody
Cody
Cody, Senior Systems Administrator
Category: Computer
Satisfied Customers: 2,491
2,491 Satisfied Customers
Experience: Systems Administrator

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