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I'm tryin to login to my microsoft account. did the change…

Customer Question
I'm tryin to login...

I'm tryin to login to my microsoft account. did the change password. Then was prompyed to enter my phone number...then I got message that I would get a code via my email...but I didi not get a code.

Technician's Assistant: Are you logged into your email account on any other devices?

Nno complete the sign in.

Technician's Assistant: Do you have security questions or a phone number on file to help reset your password?

I dont know or remember..havent used Microsoft for a long time.

Submitted: 7 months ago.Category: Computer
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Answered in 1 minute by:
11/23/2017
Tech Support Specialist: Viet - Computer Tech, Computer Support Specialist replied 7 months ago
Viet - Computer Tech
Viet - Computer Tech, Computer Support Specialist
Category: Computer
Satisfied Customers: 40,834
Experience: Ten years of computer support. Microsoft MCP & CompTIA A+ certifications. Windows 10 8 7 Vista XP etc.
Verified

Hi,
I'm sorry about the issue. Do you have Windows xp, vista, or 7, 8, 10, or Mac computer?

What do you need the Microsoft account for? What is not working on your computer?
Please reply at the box below. Thank you,

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Tech Support Specialist: Viet - Computer Tech, Computer Support Specialist replied 7 months ago

What's the make / model of your computer?

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Tech Support Specialist: Viet - Computer Tech, Computer Support Specialist replied 7 months ago

What exactly is not working on your computer?

It looks like you are not there. We can schedule another time.

When you are available, please type at the box below, then click on the Send button below to communicate with me, so I can help. Thank you.

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