Computer

For Online Computer Support, Ask a Computer Technician

Ask a Computer Expert,
Get an Answer ASAP!

I am trying to find the PW for. When first set up my ipad.

Customer Question
I am trying to...

I am trying to find the PW for***@******.***

Technician's Assistant: When did you last reset your username and password?

When first set up my ipad

Technician's Assistant: Have you installed any updates recently?

No my iPad locked and to activate it I need the PW I first used to activate it which I forget

Submitted: 7 months ago.Category: Computer
Show More
Show Less
Ask Your Own Computer Question
Answered in 1 minute by:
11/22/2017
Tech Support Specialist: Cabletech, Computer Support Specialist replied 7 months ago
Cabletech
Cabletech, Computer Support Specialist
Category: Computer
Satisfied Customers: 518
Experience: 12 years ISP Technical Support
Verified

Thank you for choosing Just Answer. I would be happy to assist today with your question.

Give me just a moment while I review the information provided.

Ask Your Own Computer Question
Tech Support Specialist: Cabletech, Computer Support Specialist replied 7 months ago

Before we begin, I would like to explain how the site works if this is your first visit here. The page you are viewing offers ads for things like secure desktop connection and a phone call. These are not asked by me and I will explain in our conversation if doing one of those things would help make troubleshooting easier. If you request to do either one, I would be happy to do it with you regardless.

If you are prompted during our conversation to rate me, it is as simple as choosing between 5 stars at the top right corner about my service today. Hopefully, I will earn 5 stars today. It is the only way I receive credit for helping you today.

Some things we work on may not easily be resolved with the given resources (such as needing additional media or hardware issues that require replacement). Please understand I will try my hardest to resolve the issue or answer any questions but some things are out of my control.

Finally, make sure to bookmark this page so you can easily come back to this page. If we are working on this issue and you need to step away, you can always leave me a message on this question. I will respond as soon as I can if I am not online. I check periodically throughout the day if not during my normal business hours.

Ask Your Own Computer Question
Tech Support Specialist: Cabletech, Computer Support Specialist replied 7 months ago

Hello Are you online to troubleshoot this?

Ask Your Own Computer Question
Customer reply replied 7 months ago
Did you find the PW or not
Customer reply replied 7 months ago
Is someone still there
Tech Support Specialist: Cabletech, Computer Support Specialist replied 7 months ago

Unfortunately no, we don't have access into AOL's servers. But I have an easy solution. Do you have a moment to fill out a form so we can get AOL to reset the password?

Ask Your Own Computer Question
Tech Support Specialist: Cabletech, Computer Support Specialist replied 7 months ago

I'm sorry. I wish the site would show when I am typing. I am here.

Ask Your Own Computer Question
Customer reply replied 7 months ago
Is there a number i can call you
Tech Support Specialist: Cabletech, Computer Support Specialist replied 7 months ago

I don't have an inbound number but we can call you.

Ask Your Own Computer Question
Tech Support Specialist: Cabletech, Computer Support Specialist replied 7 months ago

It does have an extra charge to do so.

Ask Your Own Computer Question
Tech Support Specialist: Cabletech, Computer Support Specialist replied 7 months ago

I did show that the AOL account mentioned is locked. So the form I have won't work.

Ask Your Own Computer Question
Tech Support Specialist: Cabletech, Computer Support Specialist replied 7 months ago

It looks like it needs to be escalated to the AOL team at this phone number I have for them. Did you want to give them a call?

Ask Your Own Computer Question
Tech Support Specialist: Kris R, Computer Hardware Engineer replied 7 months ago
Kris R
Kris R, Computer Hardware Engineer
Category: Computer
Satisfied Customers: 4,548
Experience: IT Manager at Wood Group PSN
Verified

Do you still need help here?

Thanks

Kris

Ask Your Own Computer Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a tech support specialistLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Andy Your Own Question
Andy
Andy
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5,316
5,316 Satisfied Customers
Experience: 11yr exp, Comp Engg, Internet expert, Web developer, SEO

Andy is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

I am very happy with my very fast response. Eric is very knowledgeable in the subject area. Thank you!

RPAustin, TX

Hi John, Thank you for your expertise and, more important, for your kindness because they make me, almost, look forward to my next computer problem. After the next problem comes, I'll be delighted to correspond again with you. I'm told that I excel at programing. But system administration has never been one of my talents. So it's great to have an expert to rely on when the computer decides to stump me. God bless, Bill

Bill M.Schenectady, New York

The Expert answered my Mac question and was patient. He answered in a thorough and timely manner, keeping the response on a level that could understand. Thank you!

FrankCanada

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

< Previous | Next >

Meet the Experts:

Andy

Andy

Computer Consultant

5,316 satisfied customers

11yr exp, Comp Engg, Internet expert, Web developer, SEO

Engineer John C.

Engineer John C.

Computer Science Engineer

3,229 satisfied customers

Computer Science Engineer with 10 years of experience in Computer Support, and Microsoft, A+ and Cisco certified

Ryan H.

Ryan H.

Computer Support Specialist

1,741 satisfied customers

A+ Certified Technician - 10 Years experience working with all types of computer systems.

Jane Lefler

Jane Lefler

Sr Prog Analyst / Technician

2 satisfied customers

Computer Programmer / Technician/ Consultant 16+ years

Frederick S.

Frederick S.

Computer Specialist

7,241 satisfied customers

Computer technician and founder of a home PC repair company.

lifesaver

lifesaver

Computer Software Engineer

4,288 satisfied customers

Engineering degree in Computer science,Microsoft Certified Professional.JA computer expert.

Sudipto

Sudipto

Hardware Engineer

4,252 satisfied customers

Certificate Course In Computer Maintenance

< Previous | Next >

Related Computer Questions
I just turned on my ipad and I got a message. I turned on my
i turned on my ipad i got a message Activation Lock. This ipad is linked to an apple Id that were used to set up this Ipad. … read more
AnswersByEric
AnswersByEric
Software Developer
Associate Degree
40 satisfied customers
My ipad is telling me my icloud account needs to be
My ipad is telling me my icloud account needs to be activated. I don't remember my apple id or password. Help … read more
Samuel NetEngineer
Samuel NetEngineer
Associate\u0027s Degree
699 satisfied customers
I am locked out of my i pad. 4/3 2018. I am in my mac
i am locked out of my i pad JA: When did you last change your password ***** Apple ID? Customer: 4/3 2018 JA: Did you try resetting through Apple's online account reset tool? Customer: no JA: Anything… read more
Isaac Franklin
Isaac Franklin
Associate of Science in Social Sciences
1,316 satisfied customers
Forgot what my password on an older device. Don't remember
Forgot what my password ***** an older device JA: When did you last change your password ***** Apple ID? Customer: Don't remember it's an older device JA: Did you try resetting through Apple's online … read more
Moses C
Moses C
Bsc
752 satisfied customers
Can' t activate seem I don't remember ID or password. Not
Can' t activate seem I don't remember ID or password. Not sure … read more
Isaac Franklin
Isaac Franklin
Associate of Science in Social Sciences
1,316 satisfied customers
My iPad is locked and I need to activate it to unlock it. I
My iPad is locked and I need to activate it to unlock it. I usedFind My IPhone to link it to my Apple ID. I have to enter the Apple ID and password ***** I used to set up ICloud. I don't remember it, … read more
Jason Chavers
Jason Chavers
Systems Engineer
Bachelor of Science
2 satisfied customers
My Ipad has locked as I have forgotten my password. Its
my Ipad has locked as I have forgotten my password … read more
TD White
TD White
Mac+ Advisor
Associates
48 satisfied customers
I have not used my iPad until recently and it is asking for
I have not used my iPad until recently and it is asking for the activation lock code....the ID and password ***** I can't find it! What can I do to reset it. … read more
Mike Taylor
Mike Taylor
44 satisfied customers
Its my Ipad it went blank in Nov and say Ihave to reset it.
Its my Ipad it went blank in Nov and say Ihave to reset it. lost … read more
Moses C
Moses C
Bsc
752 satisfied customers
Dont know apple password, ipad, Nothing. Just need to reset,
Dont know apple password JA: What kind of Apple device do you have? What Operating System (OS) are you running? Customer: ipad JA: How long has this been going on with your iPad? What have you tried s… read more
AnswersByEric
AnswersByEric
Software Developer
Associate Degree
40 satisfied customers
I am locked out of my ipad. activation lock,message and have
I am locked out of my ipad. activation lock,message and have tried everything … read more
Isaac Franklin
Isaac Franklin
Associate of Science in Social Sciences
1,316 satisfied customers
Confused...where doI use new password and how do I get in to
confused...where doI use new password ***** how do I get in to my ipad!!!!!! Have paid money for answers and am not satisfied with any results .....… read more
Sudipto
Sudipto
Hardware Engineer
High School or GED
4,252 satisfied customers
My ipad did an activation lock and I can't get back on my
My ipad did an activation lock and I can't get back on my ipad It seems to not accept any passwords I have used in the past. Please help. … read more
Isaac Franklin
Isaac Franklin
Associate of Science in Social Sciences
1,316 satisfied customers
On my older apple iPad,all of a sudden my screen comes up
On my older apple iPad,all of a sudden my screen comes up Activation Lock.It ask me to enter my Apple ID and password ***** I originally used to open my iPad.When I do so it will not open.I have put i… read more
Isaac Franklin
Isaac Franklin
Associate of Science in Social Sciences
1,316 satisfied customers
For the first time it is asking for an activation lock. I
For the first time it is asking for an activation lock. I don't have one. It says its linked to a iPhone. iT isn't, I've had it ten years. The previous owner who knows? Its listing my old email and wa… read more
David
David
Bachelor\u0027s Degree
1,709 satisfied customers
I've been using this old iPad (2011) for years and now it is
I've been using this old iPad (2011) for years and now it is locked: Activation Lock. I have put the "Apple ID and password ***** were used to set up this iPad." However, since the original user, my h… read more
Karthik
Karthik
Senior Engineer
Bachelor of Engineering
106 satisfied customers
Bought new ipad air and it is disabled. Have tried many of
Bought new ipad air and it is disabled. Have tried many of you tube videos and nothing has worked. Any suggestions? … read more
Kris R
Kris R
Computer Hardware Engineer
4,548 satisfied customers
Forgot PW gone # on account is no longer valid ....I am
Forgot PW gone # on account is no longer valid ....I am setting up my new ipad … read more
Josh
Josh
It Support Specialist
Associate Degree
5,150 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x