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Yesterday I spent a couple hours trying to get what I though…

Customer Question
Yesterday I spent a...

Yesterday I spent a couple hours trying to get what I though was my password ***** when trying to login--still same problem. I can get to my email by Safari.

Technician's Assistant: Are you logged into your email account on any other devices?

No

Technician's Assistant: Do you have security questions or a phone number on file to help reset your password?

The only security question is why is my password ***** rejected.--I believe that I do have a phone number on file--***-***-****

Submitted: 8 months ago.Category: Computer
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Answered in 5 minutes by:
11/22/2017
Tech Support Specialist: Bryan, Computer Support Specialist replied 8 months ago
Bryan
Bryan, Computer Support Specialist
Category: Computer
Satisfied Customers: 13,092
Experience: 8+ years of professional support for tech-related issues, including computers, email and software.
Verified

Hello. Thank you for your question. My name is ***** ***** I will do my best to assist you today.

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Tech Support Specialist: Bryan, Computer Support Specialist replied 8 months ago

Just to clarify, are you having this password ***** on a computer or a tablet/phone?

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Customer reply replied 7 months ago
computer
Tech Support Specialist: Bryan, Computer Support Specialist replied 7 months ago

OK, what's the email address that you are having this password ***** with?

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