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I am trying to help a friend with an Assus AC1900 dualband.

Customer Question
Hi. I am trying...

Hi. I am trying to help a friend with an Assus AC1900 dualband. his internet connection is running very slow. he has a dell laptop with WIN7 and his local firewall is turned off. what settings should I look for in the Assus?

Technician's Assistant: What Dell model do you have?

E6540

Technician's Assistant: What have you tried so far with your Dell? Have you installed any updates recently?

No. it has always been slow at home

Technician's Assistant: Anything else you want the Computer Expert to know before I connect you?

Uac is off, firewall is off, that's it

Submitted: 7 months ago.Category: Computer
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Answered in 1 minute by:
11/22/2017
Tech Support Specialist: Karthik, Computer Hardware Engineer replied 7 months ago
Karthik
Karthik, Computer Hardware Engineer
Category: Computer
Satisfied Customers: 519
Experience: Senior Engineer at CSS Corp
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Hello. My name is***** to JustAnswer. I'm reviewing your question now, and will post back with your reply momentarily.

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Tech Support Specialist: Karthik, Computer Hardware Engineer replied 7 months ago

Before we proceed further, I would like to ask you few question about this problem. May I know what is the internet speed you are getting on from the Asus router?

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Customer reply replied 7 months ago
I don't know how to see that
Customer reply replied 7 months ago
how do I check the speed?
Tech Support Specialist: Karthik, Computer Hardware Engineer replied 7 months ago

Do not worry about that, May I know how the computer is connected to the Asus router, is it through wifi or wired(Ethernet)?

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Customer reply replied 7 months ago
wifi
Tech Support Specialist: Karthik, Computer Hardware Engineer replied 7 months ago

Since you are having Asus AC1900 dualband, which has 2.4Ghz and 5Ghz. Normally 2.4Ghz works with less bandwidth which gives you medium speed and 5Ghz works with high bandwidth which gives you more speed. I suggest you to check whether the computer is connected with the 2.4Ghz or 5Ghz. If you connected with the 2.4Ghz, Please click on the link below for testing the internet speed: http://beta.speedtest.net

After checking the speed on the 2.4Ghz, check what is the speed you are getting on the 5Ghz.

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Customer reply replied 7 months ago
working thnx
Tech Support Specialist: Karthik, Computer Hardware Engineer replied 7 months ago

May I know whether you are getting good speed on the 2.4Ghz and 5Ghz?

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