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All of a sudden when trying to logon to gmail I get error…

Customer Question
All of a sudden...

All of a sudden when trying to logon to gmail I get error 400 that server could not find the requested url

Technician's Assistant: How long have you had this issue with your Gmail account?

3 or 4 days on my chromebook. I'm on another computer right now.

Technician's Assistant: What's the brand/model/Operating System (OS) of your computer?

How do I find that?

Technician's Assistant: When did you purchase your computer? What troubleshooting have you tried?

Purchased 3 or 4 years ago. My wife uses the chromebook exclusively. I use windows and not accustomed to chromebook. I have it here with me now though.

Technician's Assistant: Anything else you want the Computer Expert to know before I connect you?

Is there a fee

Technician's Assistant: You just pay a $5 deposit now and the rest only when you get a reply from the Computer Technician. All of this is 100% satisfaction guaranteed, so you can get a refund if you're not happy for any reason.

Doesn't Acer provide any free solutions?

Technician's Assistant: The Computer Technicians require payment for their services. It's way less expensive on JustAnswer than face-to-face would cost.

Ok, I've already stated the whole problem.

Submitted: 5 months ago.Category: Computer
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Answered in 3 minutes by:
11/22/2017
Tech Support Specialist: UranIT, Network Administrator replied 5 months ago
UranIT
UranIT, Network Administrator
Category: Computer
Satisfied Customers: 1,026
Experience: Network and System Administrator, IT Consultant
Verified

Hello and thanks for using JustAnswer.com, my name is ***** ***** I will try my best to assist you.
Please allow me a minute to review your question and prepare an answer, or I may ask more questions for clarification

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Tech Support Specialist: UranIT, Network Administrator replied 5 months ago

As I understand, you are only experiencing this issue on Chromebook. On a Windows computer Gmail works?

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Customer reply replied 5 months ago
I would like to enter my wife's email account on my computer but it only want to open on my gmail account. No other computers on our network are having gmail entry problems.
Tech Support Specialist: UranIT, Network Administrator replied 5 months ago

try this: Logout from your account, then close and reopen browser, navigate to Gmail.com and login with your wife's ggmail account

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Tech Support Specialist: UranIT, Network Administrator replied 5 months ago

Try this: Logout from your Gmail account, then close and reopen browser, navigate to Gmail.com and login with your wife's Gmail account.

Let me know how it works.

If your Chromebook runs on Chrome OS - then remote Assistance won't work

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Customer reply replied 5 months ago
I'm chatting with you now on my computer not the chromebook. Do you want me to try to log into wife's gmail account on this computer or do you want to get inside the chromebook for fix?
Tech Support Specialist: UranIT, Network Administrator replied 5 months ago

I am not sure if you see my messages, here it is again:

On Chromebook: Try this: Logout from your Gmail account, then close and reopen browser, navigate to Gmail.com and login with your wife's Gmail account.

Let me know how it works. If your Chromebook runs on Chrome OS - then Remote Assistance won't work
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Customer reply replied 5 months ago
My problem is that on the chromebook gmail access is prohibited. error message 400 says server can not find the submitted url.
Customer reply replied 5 months ago
type gmail.com and you get the error message
Tech Support Specialist: UranIT, Network Administrator replied 5 months ago
Only gmail.com doesn't work? All other websites are ok?
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Customer reply replied 5 months ago
I got some suggestions on line to put in several gmail urls which we tried and got no where.
Are you still with me?
Tech Support Specialist: UranIT, Network Administrator replied 5 months ago
What about google.com? Can you access it?
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Customer reply replied 5 months ago
I must discontinue this chat now. I'm out of time. I am totally disatisfied with our conversation at this point. Hold charges.
Customer reply replied 5 months ago
I'm going to get back on this issue Friday. Too much Thanksgiving going on today. I'll get back to you tomorrow.
Customer reply replied 5 months ago
My problem is on my wife's ACER Chromebook which has a google operating system----nothing like or associated with windows microsoft. Different animal altogether. Must have a technician familiar with chromebook. We have had the chromebook for three years with no problems. All of a sudden the chromebook can not access gmail. It gets a 400 error code and says can not find the submitted url on this server. Google chrome is the server. All internet functions work ok except for gmail. Are you on duty today?
Tech Support Specialist: Damian Costa, Computer Hardware Engineer replied 5 months ago
Damian Costa
Damian Costa, Computer Hardware Engineer
Category: Computer
Satisfied Customers: 224
Experience: Owner at Total Service Computers
Verified

Hi...My name is ***** ***** a veteran technician expert with over 20yrs of experience...I have more questions first before we begin

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Tech Support Specialist: Damian Costa, Computer Hardware Engineer replied 5 months ago

There are answers/solutions for every type of issue (I have ran a computer store for almost 2 decades)...but before we being are you aware that this an Expert 3rd party site NOT affiliated with Acer...and that there will be roughly a $40 charge upon completion of the answer?

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Tech Support Specialist: Damian Costa, Computer Hardware Engineer replied 5 months ago

Let me know if you would like to proceed

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Customer reply replied 5 months ago
You have solicited remote assistance at $39.00. You have already charged me for it once before and you can't even get into a Chromebook's operating system. I have disputed the charge on CitiCards and the $31.00 charge since you have been of no assistance at all. Consider our agreement terminated. It is obvious your technicians know nothing about Chromebooks.
Tech Support Specialist: Damian Costa, Computer Hardware Engineer replied 5 months ago

Sounds neato...you have a fantabulous holiday weekend!!!

I will opt out now...please standby for the next Expert!!!

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Tech Support Specialist: R Hefner, Computer Engineer and Instructor replied 5 months ago
R Hefner
R Hefner, Computer Engineer and Instructor
Category: Computer
Satisfied Customers: 104
Experience: Solution Engineer
Verified

Hello my name is ***** ***** I would like to help you install the printer to your computer.

Did you follow the wireless connection directions for the printer at the time you hooked up the printer.

Can you find the printer from another device like your phone?

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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