Computer

For Online Computer Support, Ask a Computer Technician

Ask a Computer Expert,
Get an Answer ASAP!

My desktop and folders disappeared windows 10. Windows 10…

Customer Question
My desktop and folders...

My desktop and folders disappeared windows 10

Technician's Assistant: Just to clarify, what's the make and model of your computer? What version of Windows are you running?

Windows 10 Private label computer dual core processor

Technician's Assistant: What's the brand/model of your computer?

I think I have to log out to find that information, I think it is ADS??

Technician's Assistant: When did you purchase your computer? What troubleshooting have you tried?

8 months ago from a maker in Manchester, NH

Technician's Assistant: Anything else you want the Computer Expert to know before I connect you?

My restore seems to be missing as well.

Submitted: 8 months ago.Category: Computer
Show More
Show Less
Ask Your Own Computer Question
Answered in 5 minutes by:
11/22/2017
Tech Support Specialist: Suhasini Velu,
 replied 8 months ago
Suhasini Velu
Category: Computer
Satisfied Customers: 640
Experience: Engineer at CSS Corp Pvt Ltd
Verified

Hello. My name is***** to JustAnswer. I'm reviewing your question now, and will post back with your reply momentarily.

Ask Your Own Computer Question
Tech Support Specialist: Suhasini Velu,
 replied 8 months ago

Did you do any updates recently?

Ask Your Own Computer Question
Customer reply replied 8 months ago
not that I know of, but some updates happen in the background
Tech Support Specialist: Suhasini Velu,
 replied 8 months ago

Can I remotely connect with your computer and check with this?

Ask Your Own Computer Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a tech support specialistLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Andy Your Own Question
Andy
Andy
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5,316
5,316 Satisfied Customers
Experience: 11yr exp, Comp Engg, Internet expert, Web developer, SEO

Andy is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

I am very happy with my very fast response. Eric is very knowledgeable in the subject area. Thank you!

RPAustin, TX

Hi John, Thank you for your expertise and, more important, for your kindness because they make me, almost, look forward to my next computer problem. After the next problem comes, I'll be delighted to correspond again with you. I'm told that I excel at programing. But system administration has never been one of my talents. So it's great to have an expert to rely on when the computer decides to stump me. God bless, Bill

Bill M.Schenectady, New York

The Expert answered my Mac question and was patient. He answered in a thorough and timely manner, keeping the response on a level that could understand. Thank you!

FrankCanada

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

< Previous | Next >

Meet the Experts:

Andy

Andy

Computer Consultant

5,316 satisfied customers

11yr exp, Comp Engg, Internet expert, Web developer, SEO

Engineer John C.

Engineer John C.

Computer Science Engineer

3,229 satisfied customers

Computer Science Engineer with 10 years of experience in Computer Support, and Microsoft, A+ and Cisco certified

Ryan H.

Ryan H.

Computer Support Specialist

1,741 satisfied customers

A+ Certified Technician - 10 Years experience working with all types of computer systems.

Jane Lefler

Jane Lefler

Sr Prog Analyst / Technician

2 satisfied customers

Computer Programmer / Technician/ Consultant 16+ years

Frederick S.

Frederick S.

Computer Specialist

7,241 satisfied customers

Computer technician and founder of a home PC repair company.

lifesaver

lifesaver

Computer Software Engineer

4,288 satisfied customers

Engineering degree in Computer science,Microsoft Certified Professional.JA computer expert.

Sudipto

Sudipto

Hardware Engineer

4,260 satisfied customers

Certificate Course In Computer Maintenance

< Previous | Next >

Related Computer Questions
Have an ASUS Laptop Model: X54C CPU 2.2 GHz Ram: 4 GB Hard
Have an ASUS Laptop Model: X54C CPU 2.2 GHz Ram: 4 GB Hard Drive C: 3.45GB free of 119GB D: 129 GB free of 153 GB I have moved all the files I can find to the D drive BUT I can only find about 3 GB on… read more
Byron
Byron
IT Support Specialist
Bachelor\u0027s Degree
I have a Presario CQ57 with a 1 Gig processor and win 10.
I have a Presario CQ57 with a 1 Gig processor and win 10. Norton teck support is having problem downloading their security package. They are on the forth try Norton claims that the speed is to low to … read more
Dan
Dan
IT/Broadcast Engineer
Bachelor\u0027s Degree
508 satisfied customers
I bought a new Toshiba laptop about 3 months ago. I wanted
I bought a new Toshiba laptop about 3 months ago. I wanted Windows 7 because that's what I'm used to and I'm old, but all they had was Windows 8. I hate it. They told me if I bought Microsoft Home Pre… read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,464 satisfied customers
Hi there! How can I tell if my Windows 8 computer has a dual
Hi there! How can I tell if my Windows 8 computer has a dual processor? It says it is a Core(TM) i5-345OS but I have no idea if that's a dual processor or if there is somewhere else I can find this in… read more
Chris L.
Chris L.
IT/Web Manager
Vocational, Technical or Trade Scho
30 satisfied customers
I have an HP Pavilion Elite m9520f desk top, 8GB RAM, Q8300
I have an HP Pavilion Elite m9520f desk top, 8GB RAM, Q8300 Intel Core 2 quad processor, NVIDIA GeForce 9600 GS, etc. Currently running under Windows 7 64 bit. I use the machine mostly for photo editi… read more
Charles A. Roberts
Charles A. Roberts
Associate Degree
1,923 satisfied customers
I am trying to make a dvd of my family reunion from windows
I am trying to make a dvd of my family reunion from windows movie maker. I got all the pictures loaded, imported the music and added the effects. then I went to publish to DVD and I got the popup that… read more
authentech
authentech
38 satisfied customers
My name isXXXXX have Windows 7 Home Premium. While editing
My name isXXXXX have Windows 7 Home Premium. While editing my website, using online website design, often times graphic images and the Facebook link will disappear. I can have 10 gif files in one tabl… read more
Christopher Bessler
Christopher Bessler
Senior Network Engineer
Associate Degree
24 satisfied customers
I have a HP Pavilion Slimline S5200 Series dest top computer
I have a HP Pavilion Slimline S5200 Series dest top computer with a AMD Athion 250 Dual Core and would like to change to AMD Phenon X3 8750 or better to be able to play a game call of duuty black ops … read more
Viet - Computer Tech
Viet - Computer Tech
Computer Technican
Bachelor\u0027s Degree
974 satisfied customers
Buying a desktop computer - no special needs - no gaming, etc.
Buying a desktop computer - no special needs - no gaming, etc. But I want to be happy w/it for more than just a year or two and it seems to me that the most importan criteria for that would be speed. … read more
Jess M.
Jess M.
Bachelor\u0027s Degree
3,558 satisfied customers
what is the advantage of the intel core i5 processor over the
what is the advantage of the intel core i5 processor over the 2 core processor and therefore the advantage of the Z5700 over the Z5610 for home use. Is it worth the extra £150 approx.… read more
Nimman
Nimman
Vocational, Technical or Trade Scho
325 satisfied customers
When I came to my computer today I heard the CPU fan running
When I came to my computer today I heard the CPU fan running at high speed. I opened task manager and discovered that Apple sync was using 43% of CPU. I shut down the computer and rebooted. After rebo… read more
Magic C.
Magic C.
Commercial Network Field Engineer
Associate Degree
5 satisfied customers
Restore O/S on Emachines if the hard drive has been cleared
Restore O/S on Emachines if the hard drive has been cleared of all data and not formatted & Partitions cleared? I bought a new emachines tower on ebay Functional Condition: Tested Working Cosmetic Con… read more
Danh
Danh
Bachelor\u0027s Degree
949 satisfied customers
Hi, I have a qosmio 305-701 and it seems that only 1 part
Hi, I have a qosmio 305-701 and it seems that only 1 part of the dual processor is working. Can u help please, Thanks, Robert… read more
RPI Solutions
RPI Solutions
Technician, Developer
Bachelor\u0027s Degree
3,487 satisfied customers
I am trying to set up dual monitor display on Windows 7. The
I am trying to set up dual monitor display on Windows 7. The monitors are both similar, and are connected to an ATI Radeon HD 43000/4500 video card. When set to P Extended I see a whole functioning de… read more
sparc
sparc
Associate Degree
72 satisfied customers
What is the difference between an ec1433u and an ec1436u ...
What is the difference between an ec1433u and an ec1436u ... specifically what is the difference between a 743 processor and an SU2300 processor and which processor / notebook is better / faster with … read more
Jack
Jack
Sr. Engineer
Bachelor\u0027s Degree
123 satisfied customers
I have an Acer T180 desktop computer with an AM2 mother board.
I have an Acer T180 desktop computer with an AM2 mother board. It has an AMD 2.4 GHZ single core processor. I really need to upgrade to an AMD dual core processor to do the kind of computer work I mus… read more
Amit - The Real Computer Expert
Amit - The Real Computer Expert
Master of Philosophy
786 satisfied customers
Hi Have an AMD Duron Processor, 1.32GHz, 512MB. Windows XP
Hi Have an AMD Duron Processor, 1.32GHz, 512MB. Windows XP Home. Just purchased a turntable to transfer my vinyls to CD's. Was told by a neighbor that I must have a dual processor in order to do this.… read more
Brandon M.
Brandon M.
System Administrator
Vocational, Technical or Trade Scho
2,143 satisfied customers
why is everybody getting a duel core prossecor for ...
why is everybody getting a duel core prossecor for recording music when most software will not support duel core I have to turn off one side of my prossecor now plus with a asus a8n-e mobo and a adm 3… read more
Claws224
Claws224
CIO
5,160 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x