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How do I recharge my Date battrery. Windows Vista. 3 days.At…

Customer Question
How do I recharge...

How do I recharge my Date battrery

Technician's Assistant: What's the brand and model of your computer? And the Operating System (OS)?

Windows Vista

Technician's Assistant: How long has this been going on with your computer? What have you tried so far?

3 days.At start msg says Battery low. can start witt F1 key, Date still functional

Technician's Assistant: Anything else you want the Computer Expert to know before I connect you?

Have left comouter on all day hoping recharge will occure when I am not active.

Submitted: 8 months ago.Category: Computer
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Customer reply replied 8 months ago
Dimension C521,Windows Vista
Answered in 32 minutes by:
11/22/2017
Tech Support Specialist: Specialist Sean S., Computer Support Specialist replied 8 months ago
Specialist Sean S.
Specialist Sean S., Computer Support Specialist
Category: Computer
Satisfied Customers: 1,372
Experience: 15+ years IT experience. A+, Net+, Security+ certified
Verified

Good afternoon/evening!...My name is ***** ***** I look forward to helping you. What would you like resolved today? Please be as detailed as possible so I can help you the best way possible. Thanks!

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Customer reply replied 8 months ago
On starting up my computer I get the msg Battery low.. I have kept my computer on all day hoping it will recharge when I' not using it.
The Date function continues to opperate correctly but on signing off then coming on again the Battery low msg repeats' I have a Dell Demension C521 running Windows Vista, that is no longer supported. but still works.
Customer reply replied 8 months ago
I am a retired computer programmer and wish to learn how to solve this problem myself.
Tech Support Specialist: Specialist Sean S., Computer Support Specialist replied 8 months ago

Sure. So there's 2 possible issues/solutions here...1) the battery is out of charges due to the limited life span. Lithium Ion batteries lose charge each time you use them. The average life span is 2-3 years with a maximum of about 5. That's even if they're unused. Also, heat degrades the batteries

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Tech Support Specialist: Specialist Sean S., Computer Support Specialist replied 8 months ago

The 2nd issue would be a static build up charge or that the charging option on the laptop is off in Windows. These are the only reasons the battery would be low. I hope this helps. Please let me know your thoughts and any questions you have and I'll be happy to help

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Tech Support Specialist: Specialist Sean S., Computer Support Specialist replied 8 months ago

Please also remember to rate my service using the stars when you get a chance. Thanks!

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Customer reply replied 8 months ago
Is it possible to contract to Dell send a technition in to replace the battery?
Tech Support Specialist: Specialist Sean S., Computer Support Specialist replied 8 months ago

Sure. They should be able to direct you to the best replacement for that model

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Tech Support Specialist: Specialist Sean S., Computer Support Specialist replied 8 months ago

You can use this link to determine support options and replacements --> CLICK HERE

Or Call DELL SUPPORT at 1(###) ###-####/strong>

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