Computer

For Online Computer Support, Ask a Computer Technician

Ask a Computer Expert,
Get an Answer ASAP!

I haven't changed my password its been the same for years…

Customer Question
I haven't changed my...

I haven't changed my password ***** been the same for years yet when i try to login it says invalaid

Technician's Assistant: Have you tried having password ***** directions emailed to you?

That won't work if i can't in to get it

Technician's Assistant: What's the brand/model/Operating System (OS) of your computer?

Hp

Technician's Assistant: When did you purchase your hp? What troubleshooting have you tried?

5 years ago

Submitted: 7 months ago.Category: Computer
Show More
Show Less
Ask Your Own Computer Question
Answered in 43 minutes by:
11/22/2017
Tech Support Specialist: Specialist Sean S., Computer Support Specialist replied 7 months ago
Specialist Sean S.
Specialist Sean S., Computer Support Specialist
Category: Computer
Satisfied Customers: 1,372
Experience: 15+ years IT experience. A+, Net+, Security+ certified
Verified

Good afternoon/evening!...My name is ***** ***** I look forward to helping you. What would you like resolved today? Please be as detailed as possible so I can help you the best way possible. Thanks!

Ask Your Own Computer Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a tech support specialistLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Andy Your Own Question
Andy
Andy
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5,316
5,316 Satisfied Customers
Experience: 11yr exp, Comp Engg, Internet expert, Web developer, SEO

Andy is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

I am very happy with my very fast response. Eric is very knowledgeable in the subject area. Thank you!

RPAustin, TX

Hi John, Thank you for your expertise and, more important, for your kindness because they make me, almost, look forward to my next computer problem. After the next problem comes, I'll be delighted to correspond again with you. I'm told that I excel at programing. But system administration has never been one of my talents. So it's great to have an expert to rely on when the computer decides to stump me. God bless, Bill

Bill M.Schenectady, New York

The Expert answered my Mac question and was patient. He answered in a thorough and timely manner, keeping the response on a level that could understand. Thank you!

FrankCanada

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

< Previous | Next >

Meet the Experts:

Andy

Andy

Computer Consultant

5,316 satisfied customers

11yr exp, Comp Engg, Internet expert, Web developer, SEO

Engineer John C.

Engineer John C.

Computer Science Engineer

3,229 satisfied customers

Computer Science Engineer with 10 years of experience in Computer Support, and Microsoft, A+ and Cisco certified

Ryan H.

Ryan H.

Computer Support Specialist

1,741 satisfied customers

A+ Certified Technician - 10 Years experience working with all types of computer systems.

Jane Lefler

Jane Lefler

Sr Prog Analyst / Technician

2 satisfied customers

Computer Programmer / Technician/ Consultant 16+ years

Frederick S.

Frederick S.

Computer Specialist

7,241 satisfied customers

Computer technician and founder of a home PC repair company.

lifesaver

lifesaver

Computer Software Engineer

4,288 satisfied customers

Engineering degree in Computer science,Microsoft Certified Professional.JA computer expert.

Sudipto

Sudipto

Hardware Engineer

4,252 satisfied customers

Certificate Course In Computer Maintenance

< Previous | Next >

Related Computer Questions
I recently changed my browser from Mozilla Firefox to
I recently changed my browser from Mozilla Firefox to Internet Explorer. … read more
D.Sandlin
D.Sandlin
Support Technician
6,708 satisfied customers
I can't get into my email. it says someone changed my
hi. I can't get into my email. it says someone changed my password … read more
VAMSI GOWDA
VAMSI GOWDA
b.tech
1 satisfied customers
THANKS FOR STAYING UP TO HELP Ok I am trying to print and it
HI THANKS FOR STAYING UP TO HELP Ok I am trying to print and it shows that I need to enter pass phrase. I did not know I had one. … read more
Steve Asher
Steve Asher
AAS Network Infrastructure
177 satisfied customers
I'm on a laptop PC windows but will have to look up the
I'm on a laptop PC windows but will have to look up the information. Give me a minutes. The main problem though is I can't access webmail anymore using the same password *****'ve used for years. … read more
Pete
Pete
Engineer
Bachelor\u0027s Degree
1,130 satisfied customers
I RECEIVED AN IPAD FOR CHRISTMAS. I CAN'T REMEMBER THE
I RECEIVED AN IPAD FOR CHRISTMAS. I CAN'T REMEMBER THE PASSWORD ***** USED AND MY FINGER TOUCH WON'T OPEN IT. I WOULD LIKE TO MAKE AN APPT FOR THE GENIUS BAR. … read more
Kris R
Kris R
IT Manager
Computing
3,312 satisfied customers
I can't get on....I had had another account ago...I've had a
I can't get on....I had had another account long ago...I've had a new one for a while...I can't get Skype to accept my password....I've been trying for a week … read more
Patrick Evans
Patrick Evans
Network Engineer
MS
125 satisfied customers
My computer started opening in safe mode. I changed the
My computer started opening in safe mode. I changed the computer PW some time ago and cannot remember what it was … read more
Byron
Byron
IT Support Specialist
Bachelor\u0027s Degree
410 satisfied customers
My husband gave me a nice HP Laptop about 1 year ago, but I
My husband gave me a nice HP Laptop about 1 year ago, but I can't get it to accept my password. I did change the name on my Microsoft account to my married name, and suppose that might be the issue? B… read more
Viet - Computer Tech
Viet - Computer Tech
Computer Technican
Bachelor\u0027s Degree
974 satisfied customers
After I replaced an old email program with outlook my
After I replaced an old email program with outlook my blackberry won't send messages (Model 9320) I can't get into my email settings...it just takes me to my Blackberry ID page which has a long dead e… read more
Kris R
Kris R
IT Manager
Computing
3,312 satisfied customers
Can't access my 2017 facebook page, A week ago and then a
A week ago and then a cable tech changed my modem and I haven't been able to access it since. … read more
Elgin Vega
Elgin Vega
IT Consultant
Science Bachellor
133 satisfied customers
I can't log into my email account, won't accept screen name
I can't log into my email account, won't accept screen name or password...tried to change password ***** no good...Also just got computer out of shop for the same reason...Its a problem somewhere on y… read more
D.Sandlin
D.Sandlin
Support Technician
6,708 satisfied customers
I can't log into aol mail. When I try to log in it tells
I can't log into aol mail. When I try to log in it tells that the password. I hit fix now I get the login but I can't enter password. When I try change password, it won't accept it. … read more
Josh
Josh
It Support Specialist
Associate Degree
5,150 satisfied customers
I have been using yahoo mail for at least 5 years with same
I have been using yahoo mail for at least 5 years with same user and password. Now suddenly I can not login and sais user or pass wrong. Then occasionally it throws up the encrypted numbers you type i… read more
Nalosin
Nalosin
Computer Support Specialist
High School or GED
884 satisfied customers
I started a blogspot for my husband kengratton.blogspot.com
I started a blogspot for my husband kengratton.blogspot.com but used my email [email protected] for his email. Unfortunately I now cannot get back into his account to change that as the only passw… read more
Carl L
Carl L
Owner/CEO
Vocational, Technical or Trade Scho
627 satisfied customers
I had cancelled my Internet service 2 years ago, got a yahoo
I had cancelled my Internet service 2 years ago, got a yahoo email address not realizing I would still have access to sbcglobal email addy. My yahoo email address, which I had changed everything to, g… read more
Viet - Computer Tech
Viet - Computer Tech
Computer Technican
Bachelor\u0027s Degree
974 satisfied customers
When I log on to my R61i, I get a add new user box, if I try
When I log on to my R61i, I get a add new user box, if I try to use my password, it says I must change the user, but I can't do that. In multiple times of trying to log on I succedded in logging on on… read more
James
James
Network & System Administrator
Bachelor\u0027s Degree
9,067 satisfied customers
I have been using MS Outlook/Connector to access my msn hotmail
I have been using MS Outlook/Connector to access my msn hotmail acct for 4 years. Now I haven't been able to recieve or send mail for 5 days. When I start outlook, the sign in window pops up. It used … read more
Over-Certified PC Tech
Over-Certified PC Tech
System Administrator
Associate Degree
298 satisfied customers
I cant get Quicken Basic 99 to print on my HP L7680 Officejet.
I can't get Quicken Basic 99 to print on my HP L7680 Officejet. I've updated drivers, re-named the wrp.dat file, re-started Windows XP, and beat my head on the keyboard. It says "Cannot intialize Prin… read more
Bryan
Bryan
IT Consultant
8,751 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x