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I️ tried to sign up for Microsoft office and believe i

Customer Question
I️ tried to sign...

I️ tried to sign up for Microsoft office and believe i charged it on my card. Now I️ can’t get into my computer as it doesn’t recognize my password.

Technician's Assistant: What application are you using?

Windows 8 i believe

Technician's Assistant: Have you installed any updates recently?

By the way you have a good last name. Same as mine

Technician's Assistant: Anything else you want the Microsoft Office Expert to know before I connect you?

Only tried to update office and thought I️ changed it on my card and that is when it changed my pass word No

Submitted: 7 months ago.Category: Computer
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Answered in 16 minutes by:
11/22/2017
Tech Support Specialist: Kris R, Computer Hardware Engineer replied 7 months ago
Kris R
Kris R, Computer Hardware Engineer
Category: Computer
Satisfied Customers: 4,548
Experience: IT Manager at Wood Group PSN
Verified

Hi
Sorry for the delay, we are busy and I've just got to your question.
How long has this been happening?
Thanks
Kris

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Customer reply replied 7 months ago
One week
Customer reply replied 7 months ago
I asked for secure connect
Tech Support Specialist: Kris R, Computer Hardware Engineer replied 7 months ago

Hi,
I see you have requested remote assistance but this failed to go through.
I cannot handle payment issues as I am an end user to the site like you please call 1(###) ###-####and speak to the billing team or renter the details or contact the CC/Bank to remove the block
Regards
Kris

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Tech Support Specialist: Kris R, Computer Hardware Engineer replied 7 months ago

Hi,
I see you have requested remote assistance but this failed to go through.
I cannot handle payment issues as I am an end user to the site like you please call 1(###) ###-####and speak to the billing team or renter the details or contact the CC/Bank to remove the block
Regards
Kris

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