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I need a bios password for my toshiba m305-4815. My toshiba

I need a bios password...
I need a bios password ***** my toshiba m305-4815
JA: What exactly are you having trouble accessing?
Customer: My toshiba got repaired and now it’s asking me for bios password ***** i don’t have it It was never giving to me when i bought it
JA: What Toshiba model do you have? And the Operating System (OS)?
Customer: m305-4815 satellite
JA: How long has this been going on with your computer? What have you tried so far?
Customer: It was repaired about 6 months ago. And i haven’t tried nothing
JA: Anything else you want the Computer Expert to know before I connect you?
Customer: No
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Answered in 20 minutes by:
11/22/2017
Kris R
Kris R, Computer Hardware Engineer
Category: Computer
Satisfied Customers: 3,308
Experience: IT Manager at Wood Group PSN
Verified

Hi
Sorry for the delay, we are busy and I've just got to your question.
How long has this been happening?
Thanks
Kris

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Customer reply replied 24 days ago
It’s been sinds 6 months now sins my laptop was repaired
Customer reply replied 24 days ago
but how you going to get in my laptop ? As soon as i turned on it tells me enter password
Customer reply replied 24 days ago
Are you there?

Have you done a CMOS reset?

Kris R
Kris R, Computer Hardware Engineer
Category: Computer
Satisfied Customers: 3,308
Experience: IT Manager at Wood Group PSN
Verified
Kris R and 87 other Computer Specialists are ready to help you
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Customer reply replied 24 days ago
No
Customer reply replied 24 days ago
I have done nothing sins it's happening

Can you give me the serial number please?

Thanks

Kris

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Customer reply replied 24 days ago
Ok give me a min

Thanks

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Customer reply replied 24 days ago
38035410w bwould that remove my files?

Is the Password ***** the HDD or the BIOS?

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Customer reply replied 24 days ago
I think it's bios
Customer reply replied 24 days ago
What is he'd?
Customer reply replied 24 days ago
What is hdd?
Customer reply replied 24 days ago
I never put a password ***** for Windows

What does it ask for exactly? Can you show me text for text..

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Customer reply replied 24 days ago
Enter password

First step is to reset the BIOS: https://www.youtube.com/watch?v=K4NqgDoyjNc

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Customer reply replied 24 days ago
I seen all that before i contacted you. Would that delete my files

No, not at all.

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Customer reply replied 24 days ago
Ok is that easy to do i am a woman?
Customer reply replied 24 days ago
after i do that it should be good to go or do i need to do something else?

Once you get it reset let me know so I can initialize the buffer.

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Customer reply replied 24 days ago
Ok but i can’t do it now, i have to get ready to go to work. Can i contact you later and if yes do i have to pay again or what?

Yes, just bookmark this question and come back to it.

You will not be charged providing you come back to this question only...

Thanks

Kris

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Kris R
Kris R
Kris R, Computer Hardware Engineer
Category: Computer
Satisfied Customers: 3,308
3,308 Satisfied Customers
Experience: IT Manager at Wood Group PSN

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