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Lost email service, Gooogle, Samsung galaxy android, June…

Customer Question
Lost email service Technician's...

Lost email service

Technician's Assistant: Just to clarify, what email service provider are you using?

Gooogle

Technician's Assistant: What's the brand/model/Operating System (OS) of your computer?

Samsung galaxy android

Technician's Assistant: When did you purchase your Samsung? What troubleshooting have you tried?

June 2017 haven't done troubleshooting

Submitted: 7 months ago.Category: Computer
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Answered in 5 minutes by:
11/22/2017
Tech Support Specialist: Cabletech, Computer Support Specialist replied 7 months ago
Cabletech
Cabletech, Computer Support Specialist
Category: Computer
Satisfied Customers: 518
Experience: 12 years ISP Technical Support
Verified

Thank you for choosing Just Answer. I would be happy to assist today with your question.

Give me just a moment while I review the information provided.

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Tech Support Specialist: Cabletech, Computer Support Specialist replied 7 months ago

Before we begin, I would like to explain how the site works if this is your first visit here. The page you are viewing offers upgrades such as a secure desktop connection and a phone call. These are not asked by me and I will explain in our conversation if doing one of those things would help make troubleshooting easier. If you request to do either one, I would be happy to do it with you regardless.

If you are prompted during our conversation to rate me, it is as simple as choosing between 5 stars at the top right corner about my service today. Hopefully, I will earn 5 stars today. It is the only way I receive credit for helping you today.

Some things we work on may not easily be resolved with the given resources (such as needing additional media or hardware issues that require replacement). Please understand I will try my hardest to resolve the issue or answer any questions but some things are out of my control.

Finally, make sure to bookmark this page so you can easily come back to this page. If we are working on this issue and you need to step away, you can always leave me a message on this question. I will respond as soon as I can if I am not online. I check periodically throughout the day if not during my normal business hours.

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Tech Support Specialist: Cabletech, Computer Support Specialist replied 7 months ago

I understand you've said you lost your email. Could you tell me more about what is going on?

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Customer reply replied 7 months ago
Email not responding
Tech Support Specialist: Cabletech, Computer Support Specialist replied 7 months ago

Can I have you try quick and easy things first? Put the phone into airplane mode. Wait a few seconds and take it out. Then reboot your phone. Let me know the exact error message you get with your email then.

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Tech Support Specialist: Josh, Support Specialist replied 7 months ago
Josh
Josh, Support Specialist
Category: Computer
Satisfied Customers: 21,926
Experience: 5 years as Network Admin, 10+ years of IT support
Verified

Hi,

Is this happening on your computer or phone?

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Customer reply replied 7 months ago
Both
Tech Support Specialist: Josh, Support Specialist replied 7 months ago

What is the error message that you see?

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