Computer

For Online Computer Support, Ask a Computer Technician

Ask a Computer Expert,
Get an Answer ASAP!

I just installed Microsoft 365 and now the files is have…

Customer Question
I just installed Microsoft...

I just installed Microsoft 365 and now the files is have stored will not open. Do I need to uninstall MS Office 2017

Technician's Assistant: Just to clarify, what's the exact model of your computer? And what operating system are you running?

HP Laptop and Windows 10

Technician's Assistant: What's the model of your HP?

Stream

Technician's Assistant: When did you purchase your HP? What troubleshooting have you tried?

Just purchased it this month. No troubleshooting tried

Technician's Assistant: Anything else you want the Computer Expert to know before I connect you?

I got a message when trying to open and file that said I should do something with the control panel

Submitted: 7 months ago.Category: Computer
Show More
Show Less
Ask Your Own Computer Question
Answered in 5 minutes by:
11/22/2017
Tech Support Specialist: Kamil Anwar, Computer Support Specialist replied 7 months ago
Kamil Anwar
Kamil Anwar, Computer Support Specialist
Category: Computer
Satisfied Customers: 6,968
Experience: 8+ Years of Experience. / CCNA (S), CCNA (W), CCNA (RS), MCTS, MBCs.
Verified

Hello & Welcome to JustAnswer.

Thank you for your question. I will do my best to assist you.

May i connect with you remotely to troubleshoot the issue directly?

Ask Your Own Computer Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a tech support specialistLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Andy Your Own Question
Andy
Andy
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5,316
5,316 Satisfied Customers
Experience: 11yr exp, Comp Engg, Internet expert, Web developer, SEO

Andy is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

I am very happy with my very fast response. Eric is very knowledgeable in the subject area. Thank you!

RPAustin, TX

Hi John, Thank you for your expertise and, more important, for your kindness because they make me, almost, look forward to my next computer problem. After the next problem comes, I'll be delighted to correspond again with you. I'm told that I excel at programing. But system administration has never been one of my talents. So it's great to have an expert to rely on when the computer decides to stump me. God bless, Bill

Bill M.Schenectady, New York

The Expert answered my Mac question and was patient. He answered in a thorough and timely manner, keeping the response on a level that could understand. Thank you!

FrankCanada

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

< Previous | Next >

Meet the Experts:

Andy

Andy

Computer Consultant

5,316 satisfied customers

11yr exp, Comp Engg, Internet expert, Web developer, SEO

Engineer John C.

Engineer John C.

Computer Science Engineer

3,229 satisfied customers

Computer Science Engineer with 10 years of experience in Computer Support, and Microsoft, A+ and Cisco certified

Ryan H.

Ryan H.

Computer Support Specialist

1,741 satisfied customers

A+ Certified Technician - 10 Years experience working with all types of computer systems.

Jane Lefler

Jane Lefler

Sr Prog Analyst / Technician

2 satisfied customers

Computer Programmer / Technician/ Consultant 16+ years

Frederick S.

Frederick S.

Computer Specialist

7,241 satisfied customers

Computer technician and founder of a home PC repair company.

lifesaver

lifesaver

Computer Software Engineer

4,288 satisfied customers

Engineering degree in Computer science,Microsoft Certified Professional.JA computer expert.

Sudipto

Sudipto

Hardware Engineer

4,252 satisfied customers

Certificate Course In Computer Maintenance

< Previous | Next >

Related Computer Questions
I purchased office 365 home with my Lenovo. How can I
I purchased office 365 home with my Lenovo. How can I eliminate the screens to purchase office or trial when I open programs … read more
Kamil Anwar
Kamil Anwar
Computer Support Specialist
6,968 satisfied customers
ON 24 NOV 2017 I PAID A MICROSOFT (TECHICIAN} $474 FOR A
ON 24 NOV 2017 I PAID A MICROSOFT (TECHICIAN} $474 FOR A 3YEAR SERVICE. tHIS WAS PAID TO REVLIGHT SOLUT RDF 2177 SINGAPORE SG FRGN AMT. … read more
UranIT
UranIT
IT Consultant, Network and System Admin
Associate Degree
999 satisfied customers
I have just bought a new pc. I have/had office 365 running
I have just bought a new pc. I have/had office 365 running on the old machine. I swapped all the office files across and when asked deactivated the office 365 programmon the old machine. I can open al… read more
Michelle
Michelle
Manager operations
Bachelor\u0027s Degree
1,279 satisfied customers
I've been trying to reach Microsoft regarding re-installing
I've been trying to reach Microsoft regarding re-installing my Office 2013 on a new computer. I keep getting a message "we cannot verify the license key..." etc. I heard from them last with with an "i… read more
Byron
Byron
IT Support Specialist
Bachelor\u0027s Degree
My Word has been shut down but I purchased and installed a
My Word has been shut down but I purchased and installed a 12 month subscription forOffice365 from Jb hi-fi Gardencity on23/1/18. whar\\\\\ … read more
Byron
Byron
IT Support Specialist
Bachelor\u0027s Degree
I had to repair via download MS Office. Now it says that I
I had to repair via download MS Office. Now it says that I have to register it when I try to open Xcel. Tried to log in and it said my password ***** wrong. Used Forgot Password ***** reset the passwo… read more
Byron
Byron
IT Support Specialist
Bachelor\u0027s Degree
Microsoft officeis not on my computer although i pay for it
microsoft officeis not on my computer although i pay for it each month … read more
Byron
Byron
IT Support Specialist
Bachelor\u0027s Degree
It crashed and I had to reset to new. Now trying to load MS
It crashed and I had to reset to new. Now trying to load MS office but cant find key … read more
John
John
System/Network administrator
High School or GED
2,073 satisfied customers
Ing. Lenovo. I installed MS office last evening and this
no, I installed MS office last evening and this morning when I turned the machine on it went through some updates automatically the computer is brand new … read more
Isaac Franklin
Isaac Franklin
Associate of Science in Social Sciences
1,330 satisfied customers
I purchased Microsoft 365 for my tablet a couple of years
Hi, I purchased Microsoft 365 for my tablet a couple of years ago. I have Office 2010 Professional on my old laptop. I just purchased a laptop and am not sure if I should move Office 2010 or just use … read more
Bryan
Bryan
IT Consultant
8,751 satisfied customers
When I try to bring up a document, a window pops and says
When I try to bring up a document, a window pops and says that word has shut and will not let me do anything with my document such as mail merge What can be wrong and how can I fix this problem?… read more
Michelle
Michelle
Manager operations
Bachelor\u0027s Degree
1,279 satisfied customers
I recently installed the Windows 10 and now my Microsoft
I recently installed the Windows 10 and now my Microsoft Word 2010 won't work and shows a error code of 0xc0000034… read more
Robert M.
Robert M.
Bachelor\u0027s Degree
3,166 satisfied customers
Hi,U pdated my Windows 8 to 8.1 yesterday and now my I
Hi, I updated my Windows 8 to 8.1 yesterday and now my i calendar does not show on my Microsoft 365 outlook. When I click on the i Cloud or iCalendar box I get a message "the set of folders cannot be … read more
cvd4311
cvd4311
Computer Analyst
Bachelor\u0027s Degree
726 satisfied customers
I recently purchased a new laptop (Dell XPS running MS Windows
I recently purchased a new laptop (Dell XPS running MS Windows 7), and used PC Mover to move all of my programs and files from my old laptop (a Toshiba Satellite M45 running MS Windows XP) to the new … read more
technicalcat
technicalcat
Computer Science
840 satisfied customers
My initial installation of MS OFFICE 2010 Home and Student
My initial installation of MS OFFICE 2010 Home and Student about one month ago began giving me error messages that indicated that the program was not recognizable and that it needed to be fixed in the… read more
JHANNELL
JHANNELL
Bachelor\u0027s Degree
7 satisfied customers
I purchased a legal licensed copy of ms office 10 home & business
I purchased a legal licensed copy of ms office 10 home & business form the ms site. After all this time now, suddenly just the other day when i open a ms office application,screen states my license co… read more
Viet - Computer Tech
Viet - Computer Tech
Computer Technican
Bachelor\u0027s Degree
974 satisfied customers
Good Afternoon, I purchased a new HP laptop and Office
Good Afternoon, I purchased a new HP laptop and Office Home and Student 2010. I received my product key and tried to download microsoft. The download started and was running for about 10 minutes when … read more
Matt
Matt
IT Support/Administrator
Bachelor\u0027s Degree
290 satisfied customers
I purchased a Sony Laptop 19/01/10 Model PCG-7183M. I am confused
I purchased a Sony Laptop 19/01/10 Model PCG-7183M. I am confused regarding the Microsoft Office. I get in trouble with the 60 Day Trial on the Taskbar and the Pull Down Menu at the top of the screen.… read more
Andy
Andy
Computer Consultant
MS Electrical Engineering
5,316 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x