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The other day there was an update run on my computer which

Good Morning JA: Hi. How can...
Good Morning
JA: Hi. How can I help?
Customer: The other day there was an update run on my computer which disconnected Adobe Reader DC. How do I get it back?
JA: Just to clarify, what's the make and model of your machine, and what operating system are you running?
Customer: Windows 10
JA: What's the brand/model of your computer?
Customer: Intel Core 15 EliteBook HP
JA: When did you purchase your Intel? What troubleshooting have you tried?
Customer: I purchased this unit several years ago from LanTec as an updated unit after my original computer was hacked. I tried to load Adobe from the app store, but the system said it couldn't accept it. I'm going to try and send you the message that I got across my screen.
JA: Anything else you want the Computer Expert to know before I connect you?
Customer: Message that appeared on my screen as I attempted to load Adobe - C:\\WINDOWS\SYSTEM32\MSVCR120.dll is either not designed to run on Windows or it contains an error....
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Answered in 5 minutes by:
11/22/2017
Kamil Anwar
Kamil Anwar, Computer Support Specialist
Category: Computer
Satisfied Customers: 5,685
Experience: 8+ Years of Experience. / CCNA (S), CCNA (W), CCNA (RS), MCTS, MBCs.
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Hello & Welcome to JustAnswer.

Thank you for your question. I will do my best to assist you.

May i connect with you remotely to troubleshoot the issue directly?

Kamil Anwar
Kamil Anwar, Computer Support Specialist
Category: Computer
Satisfied Customers: 5,685
Experience: 8+ Years of Experience. / CCNA (S), CCNA (W), CCNA (RS), MCTS, MBCs.
Verified
Kamil Anwar and 87 other Computer Specialists are ready to help you
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Kamil Anwar
Kamil Anwar
Kamil Anwar, Computer Support Specialist
Category: Computer
Satisfied Customers: 5,685
5,685 Satisfied Customers
Experience: 8+ Years of Experience. / CCNA (S), CCNA (W), CCNA (RS), MCTS, MBCs.

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Hi John, Thank you for your expertise and, more important, for your kindness because they make me, almost, look forward to my next computer problem. After the next problem comes, I'll be delighted to correspond again with you. I'm told that I excel at programing. But system administration has never been one of my talents. So it's great to have an expert to rely on when the computer decides to stump me. God bless, Bill

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