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I had been using Mozilla Firefox as my default browser

Customer Question
I had been using...

I had been using Mozilla Firefox as my default browser Whatever you have just done has f***ed up some sites I subscribe to www.jacquielawson.com for sending e greeting cards. Now when I want to preview/send card via Firefox it is all strange purple/pink over lay and one can’t see the e card properly This is NOT the case when I access the same site via other Browsers [IE and Chrome]; just the ‘new’ Firefox It is also extremely difficult to find where to report this problem by the way. Pls forward correctly if not here John *********** [former supporter and donor to Mozilla] j**************u

Technician's Assistant: What's the brand/model/Operating System (OS) of your computer?

Windows 8.1

Technician's Assistant: When did you purchase your computer? What troubleshooting have you tried?

2014. Shouldn't have to; nothing wrong when using other browsers like IE, Chrome

Technician's Assistant: Anything else you want the Computer Expert to know before I connect you?

No just what is wrong with new Firefox

Submitted: 8 months ago.Category: Computer
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Answered in 2 minutes by:
11/22/2017
Tech Support Specialist: Viet - Computer Tech, Computer Support Specialist replied 8 months ago
Viet - Computer Tech
Viet - Computer Tech, Computer Support Specialist
Category: Computer
Satisfied Customers: 40,845
Experience: Ten years of computer support. Microsoft MCP & CompTIA A+ certifications. Windows 10 8 7 Vista XP etc.
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Hi,
I'm sorry about the issue. When did you update to the new Firefox?
Please reply at the box below. Thank you,

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Tech Support Specialist: Viet - Computer Tech, Computer Support Specialist replied 8 months ago

Do you remember your previous Firefox version?

It looks like you are not there. We can schedule another time.

When you are available, please type at the box below, then click on the Send button below to communicate with me, so I can help. Thank you.

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Customer reply replied 8 months ago
no idea, just done automatically
i am NOT prepared to accept the charge on the visa card
I did not speak to an expert
Customer reply replied 8 months ago
no i wil NOT give access to my computer
this is a scam and I wil report firefox to consumer affairs
Customer reply replied 8 months ago
i am here
Customer reply replied 8 months ago
i will not authorise any payments and the bank has blocked the account for me
Tech Support Specialist: Viet - Computer Tech, Computer Support Specialist replied 8 months ago

With remote support, you can see everything I do on the screen, and we have an A+ service rating at the Better Business Bureau website:
http://www.bbb.org/greater-san-francisco/business-reviews/professional-services-general/justanswer-in-san-francisco-ca-82403/
Remote support is quicker and easier for you as I will do all the troubleshooting steps for you. Also, this issue can be complicated. Otherwise, I will provide written instructions.
How about with a small amount as shown for direct remote support?
Please let me know your option; we guarantee our service. Please reply at the box below. Thank you,

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Tech Support Specialist: Viet - Computer Tech, Computer Support Specialist replied 8 months ago

It looks like you are not there. We can schedule another time.

When you are available, please type at the box below, then click on the Send button below to communicate with me, so I can help; we guarantee our service. Thank you.

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