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My two cd/dvd drives do not show up except in Drive Manager…

Customer Question
My two cd/dvd drives...

My two cd/dvd drives do not show up except in Drive Manager and no matter what I do I can not get them to where I can use them

Technician's Assistant: What's the brand/model/Operating System (OS) of your computer?

Windows 7 Professional 32 bit

Technician's Assistant: When did you purchase your computer? What troubleshooting have you tried?

I purchased my computer approx 8 years ago I have tried to reload the disc drivers and that was all I did

Technician's Assistant: Anything else you want the Computer Expert to know before I connect you?

Thats it

Submitted: 7 months ago.Category: Computer
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Answered in 1 minute by:
11/22/2017
Tech Support Specialist: Harold Hanna, Computer Hardware Engineer replied 7 months ago
Harold Hanna
Harold Hanna, Computer Hardware Engineer
Category: Computer
Satisfied Customers: 335
Experience: Sr System Administrator at General Dynamics
Verified

Hello how are you today? Was there any information on the drives?

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Customer reply replied 7 months ago
No
Tech Support Specialist: Harold Hanna, Computer Hardware Engineer replied 7 months ago

Does it show a normal CD/DVD properly? So if you put in a normal CD (not one you are wanting to burn), it does not show up at all? Or do only blank drives not show up? Are you saying you do not see the two drives at all under My Computer?

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