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Can you help me with my dauther's tablet i can't get access…

Customer Question
Can you help me...

Can you help me with my dauther's tablet i can't get access to it.

Technician's Assistant: Just to clarify, what's the exact make and model of your tablet computer?

Samsung

Technician's Assistant: What's the model and Operating System (OS) of your Samsung?

7in.

Technician's Assistant: When did you purchase your Samsung? What troubleshooting have you tried?

March 2017

Submitted: 7 months ago.Category: Computer
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Answered in 5 minutes by:
11/22/2017
Tech Support Specialist: AnswersByEric, Computer Support Specialist replied 7 months ago
AnswersByEric
AnswersByEric, Computer Support Specialist
Category: Computer
Satisfied Customers: 5,186
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Hi! I'm Eric and I will be the expert assisting you today. I'll do all I can to provide you with excellent, 5-Star service. While I take a moment to read over your question, please read the following:

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Tech Support Specialist: AnswersByEric, Computer Support Specialist replied 7 months ago

Good evening,

When you say "can't access," do you mean you are locked out because you cannot remember the password ***** PIN? Also, do you have the actual model number of the tablet?

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Customer reply replied 7 months ago
i don't know because i don't have access to it
Tech Support Specialist: AnswersByEric, Computer Support Specialist replied 7 months ago

Ok, is it a newer model 7" Samsung tablet? (the model number is ***** usually on the back in small print)

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