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Recently took an Uber..terrible driver, terrible car

Customer Question
(windows down, smelled of cigar...
recently took an Uber..terrible driver, terrible car (windows down, smelled of cigar smoke) driver added $3.00 tip to charge without our permission..didn't find out until today when our Master Card statement arrived. We wnt a refund and to report this terrible driver and his car.
Submitted: 7 months ago.Category: Computer
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Answered in 3 minutes by:
11/22/2017
Tech Support Specialist: Mr.Med, Computer Enthusiast replied 7 months ago
Mr.Med
Mr.Med, Computer Enthusiast
Category: Computer
Satisfied Customers: 2,200
Experience: Networks & Security Engineer
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Hi, I'm Mr.med. Welcome to JustAnswer. I'm reviewing your question now, and will post back with your reply ASAP.

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Tech Support Specialist: Mr.Med, Computer Enthusiast replied 7 months ago

I'm sorry about the issue, If you want to report a serious incident involving an Uber rider, driver, or vehicle, please fill out the form in the link below then click submit.

https://help.uber.com/h/306d3758-44fb-4e9c-88d6-0a9c1a8ce4a3

Let me know if you need more help

Thank you

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Customer reply replied 7 months ago
I would like to talk with someone in person, but do not have a phone # I am 70yrs old and hate computers and will never take an Uber ever again
Customer reply replied 7 months ago
I will not pay $39 for customer service!!!!!! goodbye
Tech Support Specialist: Mr.Med, Computer Enthusiast replied 7 months ago

Please feel free to ignore the offers for Additional Services. They are automatically sent by the website.

You can call Uber customer service directly at : https://www.uber.com/info/5-ways-to-contact-Uber-for-help/

Thank you

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