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I have not been able to get my emails today and have just…

Customer Question
Hi! I have...

Hi! I have not been able to get my emails today and have just talked to Rogers and Avast for the last 3 hours about the problem. I have Outlook 2007 and Windows 2010 (was updated and I didn't realize it). Apparently Outlook 2007 is outdated and that could be the problem. I have 12 e-mails unopened and need assistance here. When this was set up in 2014 I had a fellow put everything together as I am definitely not computer savy. I try not to touch anything I shouldn't. Can you help me here?

Technician's Assistant: How long has this been an issue?

Since today - was fine yesterday.

Technician's Assistant: What's the brand/model of your computer?

HP 18

Technician's Assistant: When did you purchase your hp? What troubleshooting have you tried?

2014 I just talked to Rogers tech they said it was an Avast problem and they have now referred me to you as they said the two are not compatible after all this time.

Technician's Assistant: Anything else you want the Computer Expert to know before I connect you?

No, that should do it. I have backlog of 12 e-mails and can't get to out of the blue.

Submitted: 8 months ago.Category: Computer
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Answered in 3 minutes by:
11/22/2017
Tech Support Specialist: Cody, Senior Systems Administrator replied 8 months ago
Cody
Cody, Senior Systems Administrator
Category: Computer
Satisfied Customers: 3,889
Experience: Systems Administrator
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Hello. My name is ***** ***** I will be assisting you today.

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Tech Support Specialist: Cody, Senior Systems Administrator replied 8 months ago

Can I remotely connect to your computer, so I can troubleshoot this issue with you?

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