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Received two reports that I downloaded (Netgalley half way…

Customer Question
Received two reports that...

Received two reports that I downloaded (Netgalley half way reports) and can't open them. Then I tried to open some older chrome apps with no luck either. What do I do?

Technician's Assistant: What's the brand/model/Operating System (OS) of your computer?

Computer is HP. Could be "pavilion"? Operator is google chrome ( Red, green,yellow randal thing)

Technician's Assistant: When did you purchase your hp? What troubleshooting have you tried?

2014. Looked in settings. No idea what I was looking for. No ureka moment.

Technician's Assistant: Anything else you want the Computer Expert to know before I connect you?

Yes. Google has given me trouble like this from time to time. Sometimes after updates it tries to take over everything and I have to reset it back to how it was before to solve it. Also, an ASK app has recently appeared and seems to be in control - could be part of the problem

Submitted: 7 months ago.Category: Computer
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Answered in 5 minutes by:
11/21/2017
Tech Support Specialist: Viet - Computer Tech, Computer Support Specialist replied 7 months ago
Viet - Computer Tech
Viet - Computer Tech, Computer Support Specialist
Category: Computer
Satisfied Customers: 40,805
Experience: Ten years of computer support. Microsoft MCP & CompTIA A+ certifications. Windows 10 8 7 Vista XP etc.
Verified

Hi,
I'm sorry about the issue. What type of reports is it? Was it working fine previously?
Please reply at the box below. Thank you,

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Tech Support Specialist: Viet - Computer Tech, Computer Support Specialist replied 7 months ago

Does your computer have Windows 7 or 8 or 10, etc.?

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Tech Support Specialist: Viet - Computer Tech, Computer Support Specialist replied 7 months ago

It looks like you are not there. We can schedule another time.

When you are available, please type at the box below, then click on the Send button below to communicate with me, so I can help. Thank you.

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