Computer

For Online Computer Support, Ask a Computer Technician

Ask a Computer Expert,
Get an Answer ASAP!

My computer is stuck on one advertisement. I want to get rid…

Customer Question
My computer is stuck...

My computer is stuck on one advertisement. I want to get rid of it.

Technician's Assistant: Just to clarify, what's the make and model of your machine, and what operating system are you running?

It is ah HP. I am a senior citizen and have no idea of my system

Technician's Assistant: What's the model and Operating System (OS) of your hp?

Windows 7

Technician's Assistant: When did you purchase your hp? What troubleshooting have you tried?

Several years ago

Technician's Assistant: Anything else you want the Computer Expert to know before I connect you?

That is it

Submitted: 9 months ago.Category: Computer
Show More
Show Less
Ask Your Own Computer Question
Answered in 1 minute by:
11/21/2017
Tech Support Specialist: Viet - Computer Tech, Computer Support Specialist replied 9 months ago
Viet - Computer Tech
Viet - Computer Tech, Computer Support Specialist
Category: Computer
Satisfied Customers: 41,270
Experience: Ten years of computer support. Microsoft MCP & CompTIA A+ certifications. Windows 10 8 7 Vista XP etc.
Verified

Hi,
I'm sorry about the issue. When / where does the advertisement appear?
Please reply at the box below. Thank you,

Ask Your Own Computer Question
Tech Support Specialist: Viet - Computer Tech, Computer Support Specialist replied 9 months ago

Does the advertisement appear when you turn on the computer?

Or does it only appear when you open the Internet? etc.?

Ask Your Own Computer Question
Tech Support Specialist: Viet - Computer Tech, Computer Support Specialist replied 9 months ago

It looks like you are not there. We can schedule another time.

When you are available, please type at the box below, then click on the Send button below to communicate with me, so I can help. Thank you.

Ask Your Own Computer Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a tech support specialistLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Andy Your Own Question
Andy
Andy
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5,316
5,316 Satisfied Customers
Experience: 11yr exp, Comp Engg, Internet expert, Web developer, SEO

Andy is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

I am very happy with my very fast response. Eric is very knowledgeable in the subject area. Thank you!

RPAustin, TX

Hi John, Thank you for your expertise and, more important, for your kindness because they make me, almost, look forward to my next computer problem. After the next problem comes, I'll be delighted to correspond again with you. I'm told that I excel at programing. But system administration has never been one of my talents. So it's great to have an expert to rely on when the computer decides to stump me. God bless, Bill

Bill M.Schenectady, New York

The Expert answered my Mac question and was patient. He answered in a thorough and timely manner, keeping the response on a level that could understand. Thank you!

FrankCanada

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

< Previous | Next >

Meet the Experts:

Andy

Andy

Computer Consultant

5,316 satisfied customers

11yr exp, Comp Engg, Internet expert, Web developer, SEO

Engineer John C.

Engineer John C.

Computer Science Engineer

3,229 satisfied customers

Computer Science Engineer with 10 years of experience in Computer Support, and Microsoft, A+ and Cisco certified

Ryan H.

Ryan H.

Computer Support Specialist

1,741 satisfied customers

A+ Certified Technician - 10 Years experience working with all types of computer systems.

Jane Lefler

Jane Lefler

Sr Prog Analyst / Technician

2 satisfied customers

Computer Programmer / Technician/ Consultant 16+ years

Frederick S.

Frederick S.

Computer Specialist

7,241 satisfied customers

Computer technician and founder of a home PC repair company.

lifesaver

lifesaver

Computer Software Engineer

4,288 satisfied customers

Engineering degree in Computer science,Microsoft Certified Professional.JA computer expert.

Sudipto

Sudipto

Hardware Engineer

4,260 satisfied customers

Certificate Course In Computer Maintenance

< Previous | Next >

Related Computer Questions
My computer seems fine.! About a week ago I ordered 3
My computer seems fine. It's me! About a week ago I ordered 3 Groupon Coupons: one to tour a Kailua chocolate business, another for wine tasting and I am not sure about the 3rd. I do know that I recei… read more
Ameen Khan
Ameen Khan
Senior IT Support Specialist
Information Technology Management / Computer Science
89 satisfied customers
There is a computer named My Gait which is advertised as
There is a computer named My Gait which is advertised as being designed for seniors. How good is this computer? I am always put on indefinite hold when trying to contact My Gait customer service numbe… read more
Chris L.
Chris L.
IT/Web Manager
Vocational, Technical or Trade Scho
30 satisfied customers
I want to upgrade my "Resume but it is not in a form to
I want to upgrade my "Resume but it is not in a form to edit. Is there a way to scan resume to put in an edit form. … read more
Specialist Sean S.
Specialist Sean S.
Computer Support Technician
919 satisfied customers
Opened my computer this AM and had red dot with x on
Opened my computer this AM and had red dot with x on speaker. It says no audio output device is installed. How do I get this? I've had perfect audio until system was upgraded. Please advise. … read more
Mr.Med
Mr.Med
1,226 satisfied customers
Forgot my password and I got locked out. Several days ago. I
Several days ago. I have been having trouble with this so I tried deleting programs and I think I goofed. … read more
Mr.Med
Mr.Med
1,226 satisfied customers
My arrow keeps freezing on me as I work on Microsoft Works.
Hi Andy, My arrow keeps freezing on me as I work on Microsoft Works. … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,474 satisfied customers
I have an HP 15 lapto. The only screens that come up are the
I have an HP 15 lapto. The only screens that come up are the hp welcome screen then it goes to installin goes to a screen that says Installing Windows and your pic will start several times. It also sa… read more
D.Sandlin
D.Sandlin
Support Technician
6,708 satisfied customers
I think I am in trouble I am a senior citizen and I answered
I think I am in trouble I am a senior citizen and I answered some of those guys that I don't know what they are saying half the time and they have been on my computer several times. I let them talk me… read more
Kris R
Kris R
IT Manager
Computing
3,312 satisfied customers
Help!!! I am a Senior Citizen that has found out from
Help!!! I am a Senior Citizen that has found out from friends they have been receiving bizarre e.mails from me!! I have tried 2 different techicians to help me . They had no patients and suggested I g… read more
Cody
Cody
Computer Science
2,457 satisfied customers
My computer is fine, but an email I've sent twice to has
My computer is fine, but an email I've sent twice to***@******.*** has come back to me as "failed". Why? … read more
Tim
Tim
Bachelors in Information Technology
12 satisfied customers
My computer is fine. I need help understanding windows 10. I
My computer is fine. I need help understanding windows 10. I have "Windows for Senior Dummies" but I want a real live person to work with me. Is there listing for one-on-one instructors in northern Ne… read more
Martin
Martin
Network Engineering Diploma
145 satisfied customers
I was not able to figure out how to get my Visioneer One Touch
I was not able to figure out how to get my Visioneer One Touch 9020USB scanner to work when I bought it several years ago & tried to get it to work with ScanSoft Omniform 5.0 in a Dell / Windows XP sy… read more
Viet - Computer Tech
Viet - Computer Tech
Computer Support Specialist
41,270 satisfied customers
I installed AOL 9.6 two days ago. I cannot get on AOL using
I installed AOL 9.6 two days ago. I cannot get on AOL using the desk top icon. When I could get the troubleshooting to work it came up with a message saying "incompatible" I am a senior citizen not ve… read more
Matt
Matt
2nd Line IT Support / Administrator
Bachelor's Degree
289 satisfied customers
I am thinking about buying the new Windows 7 in Home Premium
I am thinking about buying the new Windows 7 in Home Premium (Since I now have Windows Vista SP 2 Home Premium). As I read the articles from TechRepublic, there are comments about Windows 7 already ha… read more
Networke_Helper
Networke_Helper
Bachelor\u0027s Degree
13 satisfied customers
I am a senior who has just purchased this toshiba laptop with
I am a senior who has just purchased this toshiba laptop with windows Vist installed. Is there a manual I can get to find out how to use it eg play a DVD etc. Perhaps you could suggest a book I can pu… read more
S. Philips
S. Philips
Chief Technology Officer
Bachelor's Degree
97 satisfied customers
I am looking for a simple computer/word processor for snior
I am looking for a simple computer/word processor for snior citizens that can be connected to a printer. Do you have knowledge of such a thing and what company might handle it?… read more
Shawn Murray
Shawn Murray
Associate Degree
100 satisfied customers
Just yesterday, my hotmail email inbox margin list decreased
Just yesterday, my hotmail email inbox margin list decreased in size due to pop up advertisements which are now appearing along the right side which I find very distracting. I would like to get rid of… read more
Todd G
Todd G
Bachelor\u0027s Degree
77 satisfied customers
I am a senior citizen who has used computers for several ...
I am a senior citizen who has used computers for several years but certainly not properly trained. I am in the market to buy a new desk top comp. I have been impressed at the new sony wireless, howeve… read more
JC Dill
JC Dill
Professional Photographer, IT Consultant
Vocational, Technical or Trade Scho
570 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x