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I have had a hard drive crash. A vendor installed a new hard…

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I have had a...

I have had a hard drive crash. A vendor installed a new hard drive. I have Windows 7 which is confirmed as genuine. Having gotten that far I tried to reload Office Home and Business 2010 with the product key on the disk case. It is P98MM-9BC68-TB4YK-F7H97-9WGQJ The message is invalid Key?????????? Don

Technician's Assistant: How much experience do you have with this particular machine?

A fair amount. I can follow directions.

Technician's Assistant: What's the brand/model of your computer?

HP Pavilion h8-1070t

Technician's Assistant: When did you purchase your hp? What troubleshooting have you tried?

About 6 years ago. Not on this issue

Technician's Assistant: Anything else you want the Computer Expert to know before I connect you?

NO, I will answer questions

Submitted: 8 months ago.Category: Computer
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Answered in 2 minutes by:
11/21/2017
Tech Support Specialist: Bryan, Computer Support Specialist replied 8 months ago
Bryan
Bryan, Computer Support Specialist
Category: Computer
Satisfied Customers: 13,092
Experience: 8+ years of professional support for tech-related issues, including computers, email and software.
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Hello. Thank you for your question. My name is ***** ***** I will do my best to assist you today.

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Tech Support Specialist: Bryan, Computer Support Specialist replied 8 months ago

There seems to be an issue with the validation for this key; are you trying to reinstall Office using the installation disk or from the Microsoft website now?

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