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I can not see my em Page. When I do the usual of hitting the…

Customer Question
I can not see...

I can not see my em Page. When I do the usual of hitting the em icon up comes a page with big print with the words GOOGLE , YAHOO, OUTLOOK and others. All I want to do is get y Yahoo EM. HELQP HELPHELP

Technician's Assistant: How long has this been an issue?

TWO WEEKSOR MORE. BUT I HAVE BEEN IN IRELAND AND JUST COULD NOT TAKE I PAD WITH ME DUE TO FRUSTRATION?

Technician's Assistant: What's the brand/model/Operating System (OS) of your computer?

Apple I Pad .Am not tech savvy and don’t know model and operating system. I use iPad mostly for yahoo mail. Help

Technician's Assistant: When did you purchase your Apple? What troubleshooting have you tried?

Last February I am able to get Google and all other apps The only problem is when I try to get yahoo email This Page comes up as I explained. When you send the Are you a robot and tell me you will send a no it is no goo since I can’t get me email

Technician's Assistant: Anything else you want the Computer Expert to know before I connect you?

No woul love to hear a person.

Submitted: 8 months ago.Category: Computer
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Answered in 6 minutes by:
11/21/2017
Tech Support Specialist: Kris R, Computer Hardware Engineer replied 8 months ago
Kris R
Kris R, Computer Hardware Engineer
Category: Computer
Satisfied Customers: 4,548
Experience: IT Manager at Wood Group PSN
Verified

Hi
Sorry for the delay, we are busy and I've just got to your question.
How long has this been happening?
Thanks
Kris

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Customer reply replied 8 months ago
Over two weeks. I went to Ireland on the 12 of Nov wanted to take iPad and stay in touch with family via em.could not take iPad I have spent half the day today trying to get help .to no avail.
Customer reply replied 8 months ago
Kris I just can’t spend 39$ ,I feel this is a yahoo problem and they should fix it
Customer reply replied 8 months ago
I have to leave my home this minute. I am hoping you will leave an answer as to how I can get my em and stop this page coming up that just has a print of the words OULOOKK GOOGLE YAHOO GMAIL ETC. When I clicked on Yahoo they want to send me a no but needless to say I can’t get any no cos I can’t get email
Tech Support Specialist: Kris R, Computer Hardware Engineer replied 8 months ago

Hi

Can you tell me the exact error please?

Thanks

Kris

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Customer reply replied 8 months ago
Kris, The error is...... when I click on the Email. I a see it flash on for a sec but then a page fills the screen with the words OUTLOOK
Google
GmIl and. Etc
I can’t get my email at all.
Tech Support Specialist: Kris R, Computer Hardware Engineer replied 8 months ago

OK not to worry.

Is this Windows yeah?

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Customer reply replied 8 months ago
No ,not Windows, it’s Yahoo Email. How I wish I could talk to you. I think you do t seem to understand my notes to you because I am not expressing myself clearly
Customer reply replied 8 months ago
Can you help me solve this problem so that Icanrespond toemIls and write emails. Yes. or. No
Customer reply replied 8 months ago
I wouldLOVE to talk to you Kris if that is possible. Bernadette
Customer reply replied 8 months ago
Thought I would hear from you by now Kris
Tech Support Specialist: Kris R, Computer Hardware Engineer replied 8 months ago

Would it be OK to connect and have a look?

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Customer reply replied 8 months ago
Kris I can’t pay 39$ ,sorry. I am going to my sons for Thanksgiving so I hope he can get rid of the page that comes up when I click on my email.I don’t think it is a 39$ job. I already paid 5$ for what?
Tech Support Specialist: Kris R, Computer Hardware Engineer replied 8 months ago

The service is not $5.00 and you have been charged more than that.
I cannot handle payment issues as I am an end user to the site like you please call 1(###) ###-####and speak to the billing team and once you're happy, let me know and we can continue.
Regards
Kris

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