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I have tried over and over to get into my email but I have…

Customer Question
I have tried over...

I have tried over and over to get into my email but I have forgotten the password ***** cant access it, can you help me

Technician's Assistant: When did you last reset your username and password?

Five or six years ago

Technician's Assistant: What's the brand/model/Operating System (OS) of your computer?

This is a Lenovo, chrome browser

Technician's Assistant: When did you purchase your Lenovo? What troubleshooting have you tried?

I had use of the email and it was linked to my telephone number but I don't have that phone anymore I have a new phone. but the phone number was(###) ###-####

Technician's Assistant: Anything else you want the Computer Expert to know before I connect you?

I know my email address and I just want to recover my forgotten password ***** that I can access my email account.

Submitted: 7 months ago.Category: Computer
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Answered in 7 minutes by:
11/21/2017
Tech Support Specialist: Karthik, Computer Hardware Engineer replied 7 months ago
Karthik
Karthik, Computer Hardware Engineer
Category: Computer
Satisfied Customers: 519
Experience: Senior Engineer at CSS Corp
Verified

Hello. My name is***** to JustAnswer. I'm reviewing your question now, and will post back with your reply momentarily.

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Tech Support Specialist: Karthik, Computer Hardware Engineer replied 7 months ago

Before we proceed further, I would like to ask you few question about this problem. Could you please tell me what is the domain name of the email, Is it gmail, yahoo or outlook? the reason why I am asking is we can try to reset the email password.

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