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I cannot import my photos from my IPhone to my pc, it keeps…

Customer Question
I cannot import my...

I cannot import my photos from my IPhone to my pc, it keeps a message that CANNOT IMPORT PHOTOS, MAKE YOUR DRIVE ISNT LOCKED. ONE DRIVE

Technician's Assistant: What's the brand/model/Operating System (OS) of your computer?

HP 15t TouchSmart laptop

Technician's Assistant: When did you purchase your HP? What troubleshooting have you tried?

Purchased about 3 years ago. I trouble-shoot already with Apple Tech Support, advised to contact you

Submitted: 7 months ago.Category: Computer
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Answered in 3 minutes by:
11/21/2017
Tech Support Specialist: Bryan, Computer Support Specialist replied 7 months ago
Bryan
Bryan, Computer Support Specialist
Category: Computer
Satisfied Customers: 13,092
Experience: 8+ years of professional support for tech-related issues, including computers, email and software.
Verified

Hello. Thank you for your question. My name is ***** ***** I will do my best to assist you today.

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Tech Support Specialist: Bryan, Computer Support Specialist replied 7 months ago

Please do this now:

Disconnect the iPhone from the PC first.

Next, unlock the phone with your passcode.

Next, re-connect it to the computer and click OK when this error comes up.

Next, on your iPhone, tap "Trust computer" as prompted.

Next, disconnect and re-connect one more time.

Does this resolve your issue with importing the photos?

Do keep me posted below; I'll be here. Thanks,

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Customer reply replied 7 months ago
Hi Bryan,
I cannot import my photos from my IPHONE to my pc. I keep getting error messages
Tech Support Specialist: Bryan, Computer Support Specialist replied 7 months ago

No issues; please carry out the steps in my above reply (see above) and let me know the results. Thank you,

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Tech Support Specialist: Bryan, Computer Support Specialist replied 7 months ago

PS: Please ignore and close any remote assistance offer shown on this page; it's sent at the site's end and not by me. We do not need to do a remote session for your issue.

Please do this now:

Disconnect the iPhone from the PC first.

Next, unlock the phone with your passcode.

Next, re-connect it to the computer and click OK when this error comes up.

Next, on your iPhone, unlock it and tap "Trust computer" as prompted.

Next, disconnect and re-connect one more time.

Does this resolve your issue with importing the photos?

Do keep me posted below; I'll be here. Thanks,

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Customer reply replied 7 months ago
I was already charged $5 plus $31 alreadyy
Tech Support Specialist: Bryan, Computer Support Specialist replied 7 months ago

(Please see my above reply now.)

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Tech Support Specialist: Bryan, Computer Support Specialist replied 7 months ago

Here are the steps, once again:

Disconnect the iPhone from the PC first.

Next, unlock the phone with your passcode.

Next, re-connect it to the computer and click OK when this error comes up.

Next, on your iPhone, unlock it and tap "Trust computer" as prompted.

Next, disconnect and re-connect one more time.

Do let me know what happens. I'll stand by; thank you.

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