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My laptop will not let me in without a Microsoft account…

Customer Question
My laptop will not...

My laptop will not let me in without a Microsoft account word which I have no idea what it is because I have been using my pin

Technician's Assistant: Just to clarify, what's the exact model of your computer? And what operating system are you running?

The laptop is a hp and the computer I am on is a dell

Technician's Assistant: What's the model and Operating System (OS) of your HP?

15-1387wm

Technician's Assistant: When did you purchase your HP? What troubleshooting have you tried?

I'm not good with dates anymore. Its one to two years old. I have tried all my usual pass words. I tried to get to any thing but it does not help

Technician's Assistant: Anything else you want the Computer Expert to know before I connect you?

It has been just fine opening with my pin # up last night

Submitted: 8 months ago.Category: Computer
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Answered in 2 minutes by:
11/21/2017
Tech Support Specialist: Randy Computer Tech, Computer Support Specialist replied 8 months ago
Randy Computer Tech
Randy Computer Tech, Computer Support Specialist
Category: Computer
Satisfied Customers: 10,502
Experience: Computer Technician
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Hi ,

My name is***** am sorry to hear that you are having this issue.

I will be glad to assist you with this.

My goal is to give you the best experience possible!

Is there an email address listed on the lock screen of the laptop?

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