Computer

For Online Computer Support, Ask a Computer Technician

Ask a Computer Expert,
Get an Answer ASAP!

Last summer I finally bought a new printshop--now that I am…

Customer Question
Last summer I finally...

Last summer I finally bought a new printshop--now that I am finally ready to use it, I somehow, accidentally removed the instruction videos which are very helpful--how do I get these back--thanks--Judy

Technician's Assistant: What's the brand/model/Operating System (OS) of your computer?

High sierra

Technician's Assistant: When did you purchase your computer? What troubleshooting have you tried?

I purchased by computer about a year ago--I've looked all over for the videos including trash--can't find it when I click the icon

Technician's Assistant: Anything else you want the Computer Expert to know before I connect you?

--nothing I can think of--thanks

Submitted: 7 months ago.Category: Computer
Show More
Show Less
Ask Your Own Computer Question
Answered in 5 minutes by:
11/21/2017
Tech Support Specialist: Josh, Support Specialist replied 7 months ago
Josh
Josh, Support Specialist
Category: Computer
Satisfied Customers: 21,928
Experience: 5 years as Network Admin, 10+ years of IT support
Verified

Hi! My name is ***** ***** I will be assisting you. Let's get started!

Ask Your Own Computer Question
Tech Support Specialist: Josh, Support Specialist replied 7 months ago

Hi Judy,

Which printshop program do you have?

Ask Your Own Computer Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a tech support specialistLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Andy Your Own Question
Andy
Andy
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5,316
5,316 Satisfied Customers
Experience: 11yr exp, Comp Engg, Internet expert, Web developer, SEO

Andy is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

I am very happy with my very fast response. Eric is very knowledgeable in the subject area. Thank you!

RPAustin, TX

Hi John, Thank you for your expertise and, more important, for your kindness because they make me, almost, look forward to my next computer problem. After the next problem comes, I'll be delighted to correspond again with you. I'm told that I excel at programing. But system administration has never been one of my talents. So it's great to have an expert to rely on when the computer decides to stump me. God bless, Bill

Bill M.Schenectady, New York

The Expert answered my Mac question and was patient. He answered in a thorough and timely manner, keeping the response on a level that could understand. Thank you!

FrankCanada

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

< Previous | Next >

Meet the Experts:

Andy

Andy

Computer Consultant

5,316 satisfied customers

11yr exp, Comp Engg, Internet expert, Web developer, SEO

Engineer John C.

Engineer John C.

Computer Science Engineer

3,229 satisfied customers

Computer Science Engineer with 10 years of experience in Computer Support, and Microsoft, A+ and Cisco certified

Ryan H.

Ryan H.

Computer Support Specialist

1,741 satisfied customers

A+ Certified Technician - 10 Years experience working with all types of computer systems.

Jane Lefler

Jane Lefler

Sr Prog Analyst / Technician

2 satisfied customers

Computer Programmer / Technician/ Consultant 16+ years

Frederick S.

Frederick S.

Computer Specialist

7,241 satisfied customers

Computer technician and founder of a home PC repair company.

lifesaver

lifesaver

Computer Software Engineer

4,288 satisfied customers

Engineering degree in Computer science,Microsoft Certified Professional.JA computer expert.

Sudipto

Sudipto

Hardware Engineer

4,252 satisfied customers

Certificate Course In Computer Maintenance

< Previous | Next >

Related Computer Questions
I want to remove app icons from google search screen. Mac OS
I want to remove app icons from google search screen … read more
Benjamin Larson
Benjamin Larson
Software Development Engineer
Bachelor
43 satisfied customers
Just bought a lacie 5t backup since my last seagate is now
just bought a lacie 5t backup since my last seagate is now full. I have an IMAC and have 2 USB C and A . What next and how do I download this drive to my computer? … read more
Aaron B
Aaron B
Computer Repair Technician
High School or GED
429 satisfied customers
I've bought online for many years and never had a problem.
I've bought online for many years and never had a problem. But last week I made 3 different purchases and all appeared with confirmation emails right after the purchase, which is how it's always been.… read more
Ugo A
Ugo A
BA/BS
67 satisfied customers
I upgraded to High Sierra and now my Adobe Photoshop CS5
I upgraded to High Sierra and now my Adobe Photoshop CS5 does not work. … read more
Ricky Expert
Ricky Expert
Bachelor\u0027s Degree
1,164 satisfied customers
I'm trying to run iDVD 7.1.2 in High Sierra 10.13.2 with no
I'm trying to run iDVD 7.1.2 in High Sierra 10.13.2 with no success. iDVD is in "Applications" and the Image folders are under library/application support. iDVD starts but quits immediately after the … read more
Ricky Expert
Ricky Expert
Bachelor\u0027s Degree
1,164 satisfied customers
I was clearing out my INBOX on my Fios/AOL page (700 unread,
Hello. I was clearing out my INBOX on my Fios/AOL page (700 unread, not needed emails) - and I accidentally deleted 3 emails I need. Is there a way to recover. I do not want everything back -just thos… read more
R LAFAYETTE
R LAFAYETTE
Intel Technology Provider 2017 GOLD
49 satisfied customers
I just upgraded my MAC to High Sierra 10.13.1 and am now
I just upgraded my MAC to High Sierra 10.13.1 and am now having problems using Photoshop Elements (Ver.10.0). Every time I try to save a file, it quits and does not save my work. Do I need to upgrade?… read more
Kris R
Kris R
IT Manager
Computing
3,312 satisfied customers
I keep getting the MacHelper and MacCleaner pop ups on my
Hi, I keep getting the MacHelper and MacCleaner pop ups on my Mac Pro. I can't stop it. … read more
Ashik
Ashik
Master\u0027s Degree
5,101 satisfied customers
I moved the IPhoto accidently and it disappeared - making a
I moved the IPhoto accidently and it disappeared - making a noise before it went. I checked trash - not there, no undo, I checked system preferences not there. Do you know how I can find it? … read more
Jason Jones
Jason Jones
AAS Information Technology
6,327 satisfied customers
Problem: "Cant Find Registry Key" I havent used my Print
Problem: "Can't Find Registry Key" I haven't used my Print Shop 23.1 Deluxe in a while. I previously had a number of labels (family Reunion list) filled out and had used/printed them last year. I trie… read more
Jason Jones
Jason Jones
AAS Information Technology
6,327 satisfied customers
I have a emac 0S10.4.11. When I click on the Foxfire icon
I have a emac 0S10.4.11. When I click on the Foxfire icon in the tool bar nothing happens. It use to bounce a few times and the email would come up as well as everything else I was interested in on th… read more
John T. F.
John T. F.
Self-employed Business Owner
Two Decades Field Experience
1,041 satisfied customers
I have been obtaining technical support for PrintShop 2.0 two
I have been obtaining technical support for PrintShop 2.0 two days ago. The technician "opted out" and turned my computer problem over to another expert. I have lost contact with the help and would li… read more
Elijah
Elijah
Lead Technical Computer Analyst
Bachelor\u0027s Degree
128 satisfied customers
I have Windows XP have purchased an undated program of Printshop
I have Windows XP have purchased an undated program of Printshop 2.0 dulex, have installed this program and uninstalled several times,, this program will not open, I also have purchased Printmaster th… read more
Dan
Dan
IT/Broadcast Engineer
Bachelor\u0027s Degree
508 satisfied customers
4 days ago, I started having problems with the desktop settings
4 days ago, I started having problems with the desktop settings on my Toshiba Satellite laoptop serial # XXXXX I believe the date of my purchase still includes the 1-year warranty. The problems were a… read more
D.Sandlin
D.Sandlin
Support Technician
6,708 satisfied customers
Last week I received a new hard drive on warranty for my 1525
Last week I received a new hard drive on warranty for my 1525 laptop. I installed it with instructions via phone from a Dell tech. However, the new harddrive did not contain Microsoft Word, which was … read more
Viet - Computer Tech
Viet - Computer Tech
Computer Technican
Bachelor\u0027s Degree
973 satisfied customers
I just changed my internet provider to comcast.net. How do
I just changed my internet provider to comcast.net. How do I get my e-mail to go to Thunderbird?… read more
Greg G
Greg G
Director of Information Technology
Most credits towards B.A. acquired
455 satisfied customers
cant get printshop or printworkshop to load, d-drive is working
can't get printshop or printworkshop to load, d-drive is working fine for anything else i try to load.… read more
Jason Jones
Jason Jones
AAS Information Technology
6,327 satisfied customers
I just purchased a Communicate MP web camera It works fine
I just purchased a Communicate MP web camera It works fine & then the other persons can't see me. They can hear me, but not see me. I have done a test & I can't see myself. Another person can't hear m… read more
Brandon M.
Brandon M.
System Administrator
Vocational, Technical or Trade Scho
2,143 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x