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My outlook messages are downloading and showing up as closed…

Customer Question
My outlook messages are...

My outlook messages are downloading and showing up as closed yellow envelopes which I cant open

Technician's Assistant: How long has this been an issue?

5 days

Technician's Assistant: What's the brand/model/Operating System (OS) of your computer?

XP Home edition

Technician's Assistant: When did you purchase your computer? What troubleshooting have you tried?

Purchased years ago. tried pst repair software, but didnt work. our IT guy couldnt figure it out eithere

Technician's Assistant: Anything else you want the Computer Expert to know before I connect you?

Also keep getting a message that the sql server update wont take; dont know if it has anything to do with outlook

Submitted: 8 months ago.Category: Computer
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Answered in 3 minutes by:
11/21/2017
Tech Support Specialist: Jason Jones, Computer Expert replied 8 months ago
Jason Jones
Jason Jones, Computer Expert
Category: Computer
Satisfied Customers: 19,251
Experience: Over 10 years of professional experience.
Verified

Hello,
I look forward to helping you today.

May I ask which version of Outlook you are using?

Also, when was the last time that you were able to access your messages?

I will be standing by, looking forward to your response.
Thank you,
Jason

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