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Hard drive has all but crashed. Want to replace. Need

Customer Question
Hard drive has all...

Hard drive has all but crashed. Want to replace. Need instructional video and recommendations for replacement drive.

Technician's Assistant: What's the brand/model/Operating System (OS) of your computer?

Averatech/ all-in-one/ Windows 10

Technician's Assistant: When did you purchase your computer? What troubleshooting have you tried?

My son is the tech. When it shut down, he got it started again. I have no idea how. but he has never worked on an all-in-one before. I bought it about 8 years ago?

Submitted: 7 months ago.Category: Computer
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Answered in 5 minutes by:
11/21/2017
Tech Support Specialist: Michael, Computer Software Engineer replied 7 months ago
Michael
Michael, Computer Software Engineer
Category: Computer
Satisfied Customers: 283
Experience: Senior Consultant & Chief Engineer in systems development environments
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Hi, My name is ***** ***** I will do my best to help you today. To make sure I don't miss anything, please give me a minute to review your question.

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Tech Support Specialist: Michael, Computer Software Engineer replied 7 months ago

what is the model number of your laptop, plz.?

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Customer reply replied 7 months ago
DB06KE090700864
Customer reply replied 7 months ago
Its an Averatech all/in/one desk top.
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