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I bought 365, and had issues with my computer so everything…

Customer Question
I bought 365, and...

I bought 365, and had issues with my computer so everything gotten erased, how do I get it back?

Technician's Assistant: Just to clarify, what's the make and model of your machine, and what operating system are you running?

Dell 2330, internet explorer.

Technician's Assistant: What's the model and Operating System (OS) of your Dell?

Windows 10

Technician's Assistant: When did you purchase your Dell? What troubleshooting have you tried?

2yrs old. I need to get reloaded, don't know acct or how to retrieve it.

Submitted: 7 months ago.Category: Computer
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Answered in 1 minute by:
11/21/2017
Tech Support Specialist: Byron, Computer Support Specialist replied 7 months ago
Byron
Byron, Computer Support Specialist
Category: Computer
Satisfied Customers: 3,351
Experience: CCNA, A+, MCSE with over 12 years experience.
Verified

Hi. My name is***** you for your question and the opportunity to assist.

Did you purchase Office 365 Personal or Office 365 Home?

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Tech Support Specialist: Byron, Computer Support Specialist replied 7 months ago

Thank you. Office 365 is subscription based. Your Microsoft account username is ***** ***** an email address and password.

May I remotely connect to your computer to troubleshoot/fix the issue?

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Customer reply replied 7 months ago
at home.
Tech Support Specialist: Byron, Computer Support Specialist replied 7 months ago

Thank you

From your windows computer, Click this link

download.teamviewer.com/download/TeamViewerQS.exe

Run/Open the program and please send me the numbers

for YOUR ID and Password.

Please do not close Teamviewer else I will not

be able to connect.

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Customer reply replied 7 months ago
Why not just send me email link or tell me how?
Tech Support Specialist: Byron, Computer Support Specialist replied 7 months ago

Ok. If you know your account information, sign in to your Office account here: www.office.com/myaccount

On the left side of the page, click Install.

On the new page that opens, on the right-hand side, click Install again

to begin the installation.

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Tech Support Specialist: Byron, Computer Support Specialist replied 7 months ago

Thank you for allowing me to help you today. My goal is to give you the best experience possible! I hope I have earned a 5 star rating! Please remember to rate my service by selecting the 5 stars at the top of the screen before you leave today. If you need more assistance, please use the reply box and let me know.

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Customer reply replied 7 months ago
Part of the problem is I can't get into my account due to incorrect password ***** login
Tech Support Specialist: Byron, Computer Support Specialist replied 7 months ago

Thank you. We can reset the password ***** the recovery information is current.

Please tell me the e-mail address being used for your Microsoft account?

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Customer reply replied 7 months ago
I don't believe I need to be billed for this either today.
Tech Support Specialist: Byron, Computer Support Specialist replied 7 months ago

An email from the Microsoft account team was just sent to***@******.***

Inside the the e-mail is a 7 digit password ***** code. Please send me the code when you receive it.

It is not a password.

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Tech Support Specialist: Byron, Computer Support Specialist replied 7 months ago

The password ***** codes are time-sensitive and expire after 15 minutes.

The code sent earlier has now expired.

I can have another code sent to the yahoo address or

I can send one via text message to your phone number ending in 42.

I would need the last 4 digits of the phone number to send the code via text message.

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Customer reply replied 7 months ago
Yeah that didn't work, tried multiple times. I now have it reset.
Tech Support Specialist: Byron, Computer Support Specialist replied 7 months ago

Great. Please confirm that you now able to log in at www.office.com/myaccount

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