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How much will this cost me? I have xps files I need to

Customer Question
How much will this...

How much will this cost me?

Technician's Assistant: It can cost anywhere from $10 to $100, depending on the type of issue and how much of the Computer Technician's time your question is expected to take (how complex and lengthy an answer you require).

I have xps files I need to delete from my nokia lumia 635 cell phone then I need to go to the ms store and get an appl that can open my stored videos, docs ect that are stored from my phone (I believe in drop box) to I can find those videos and then I can delete these videos. Can you help me?

Technician's Assistant: What Operating System (OS) are you running on your XPS?

I am running windows 10 on my phone and laptop

Technician's Assistant: When did you purchase your Dell? What troubleshooting have you tried?

I don't want to go there on my computer because I'll deal with Dell techs when I am ready to. Plus, I need to tell you the instructions I got came from my Microsoft cell phone. I may need to get in touch with them with these issues. Please try to help me if you can providing the help you give me is very quick and simple and I'm off line in 5 minutes or less.

Submitted: 8 months ago.Category: Computer
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Customer reply replied 8 months ago
Since I'm paying more money then expected. I'll just withdraw my question and get my $5 back. I will deal with these issues later differently next time. Thanks, Fred
Answered in 2 hours by:
11/21/2017
Tech Support Specialist: Kris R, Computer Hardware Engineer replied 8 months ago
Kris R
Kris R, Computer Hardware Engineer
Category: Computer
Satisfied Customers: 4,548
Experience: IT Manager at Wood Group PSN
Verified

Hi
Sorry for the delay, we are busy and I've just got to your question.
How long has this been happening?
Thanks
Kris

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Customer reply replied 8 months ago
Dell is currently has already helped me solve my issue. Please return all my money paid in full. Thankyou, Fred
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