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Firefox will not connect to https sites, I get the same

Customer Question
Firefox will not connect...

Firefox will not connect to https sites, I get the same error every time. SEC_ERROR_BAD_SIGNATURE. it will not even connect to Mozilla sites. this started about the time you blocked flash, I am using chrome now.

Technician's Assistant: Have you tested the connections by doing a ping utility test?

Chrome works with no problem as does Microsoft edge

Technician's Assistant: What's the brand/model/Operating System (OS) of your computer?

Windows 10

Technician's Assistant: When did you purchase your computer? What troubleshooting have you tried?

I built my own computer

Technician's Assistant: Anything else you want the Computer Expert to know before I connect you?

I would like firefox to work :)

Submitted: 9 months ago.Category: Computer
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Answered in 1 minute by:
11/21/2017
Tech Support Specialist: Viet - Computer Tech, Computer Support Specialist replied 9 months ago
Viet - Computer Tech
Viet - Computer Tech, Computer Support Specialist
Category: Computer
Satisfied Customers: 41,270
Experience: Ten years of computer support. Microsoft MCP & CompTIA A+ certifications. Windows 10 8 7 Vista XP etc.
Verified

Hi,
I'm sorry about the issue. When was Firefox last working?

What's your antivirus / security program, if any?
Please reply at the box below. Thank you,

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Tech Support Specialist: Viet - Computer Tech, Computer Support Specialist replied 9 months ago

Was there any update or change to your computer recently that may have caused the Firefox issue?

It looks like you are not there. We can schedule another time.

When you are available, please type at the box below, then click on the Send button below to communicate with me, so I can help. Thank you,

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Customer reply replied 9 months ago
I solved the problem by resetting firefox to default so it is fixed now. to answer your question, firefox stopped working a long time ago about the same time it blocked flash and my antivirus is eset. no change to my computer made it stop working because google chrome and Microsoft edge work without any trouble.
Tech Support Specialist: Viet - Computer Tech, Computer Support Specialist replied 9 months ago

Great. Sometimes, the antivirus / security program can block the Firefox browser. Reference:

https://support.mozilla.org/en-US/kb/troubleshoot-SEC_ERROR_UNKNOWN_ISSUER

But in this case, the Firefox program was corrupted, so you reset it and it worked.

Do you need help with any other computer question / issue today?

Please reply at the box below. Thank you for the update.

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Customer reply replied 9 months ago
No further help needed. Thank you.
Tech Support Specialist: Viet - Computer Tech, Computer Support Specialist replied 9 months ago

You're welcome. OK. Please come back anytime in the future as needed. Thank you.

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