Computer

For Online Computer Support, Ask a Computer Technician

Ask a Computer Expert,
Get an Answer ASAP!

I can't connect with this new version of Skype. What do I…

Customer Question
I can't connect with...

I can't connect with this new version of Skype. What do I need to do? Regards, ***** *****

Technician's Assistant: Have you tested the connections by doing a ping utility test?

What's a ping utility test?

Technician's Assistant: What's the brand/model/Operating System (OS) of your computer?

I'm on windows 10.

Technician's Assistant: When did you purchase your computer? What troubleshooting have you tried?

I purchased my computer about 5 years ago, it's an Asus laptop. I'm only reasonably computer literate so I don't know how to troubleshoot. My computer tells me that I have downloaded Skype.

Technician's Assistant: Anything else you want the Computer Expert to know before I connect you?

No, all I want is to be able to call people on Skype.

Submitted: 7 months ago.Category: Computer
Show More
Show Less
Ask Your Own Computer Question
Answered in 5 minutes by:
11/21/2017
Tech Support Specialist: Moses C, Computer Hardware Engineer replied 7 months ago
Moses C
Moses C, Computer Hardware Engineer
Category: Computer
Satisfied Customers: 941
Experience: Resolution Specialist at Wipro Bpo Services
Verified

Hi, Welcome to JustAnswer support, thank you for utilizing our service.
I will be assisting you today.
What exactly are you having trouble with skype new version?

Ask Your Own Computer Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a tech support specialistLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Andy Your Own Question
Andy
Andy
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5,316
5,316 Satisfied Customers
Experience: 11yr exp, Comp Engg, Internet expert, Web developer, SEO

Andy is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

I am very happy with my very fast response. Eric is very knowledgeable in the subject area. Thank you!

RPAustin, TX

Hi John, Thank you for your expertise and, more important, for your kindness because they make me, almost, look forward to my next computer problem. After the next problem comes, I'll be delighted to correspond again with you. I'm told that I excel at programing. But system administration has never been one of my talents. So it's great to have an expert to rely on when the computer decides to stump me. God bless, Bill

Bill M.Schenectady, New York

The Expert answered my Mac question and was patient. He answered in a thorough and timely manner, keeping the response on a level that could understand. Thank you!

FrankCanada

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

< Previous | Next >

Meet the Experts:

Andy

Andy

Computer Consultant

5,316 satisfied customers

11yr exp, Comp Engg, Internet expert, Web developer, SEO

Engineer John C.

Engineer John C.

Computer Science Engineer

3,229 satisfied customers

Computer Science Engineer with 10 years of experience in Computer Support, and Microsoft, A+ and Cisco certified

Ryan H.

Ryan H.

Computer Support Specialist

1,741 satisfied customers

A+ Certified Technician - 10 Years experience working with all types of computer systems.

Jane Lefler

Jane Lefler

Sr Prog Analyst / Technician

2 satisfied customers

Computer Programmer / Technician/ Consultant 16+ years

Frederick S.

Frederick S.

Computer Specialist

7,241 satisfied customers

Computer technician and founder of a home PC repair company.

lifesaver

lifesaver

Computer Software Engineer

4,288 satisfied customers

Engineering degree in Computer science,Microsoft Certified Professional.JA computer expert.

Sudipto

Sudipto

Hardware Engineer

4,252 satisfied customers

Certificate Course In Computer Maintenance

< Previous | Next >

Related Computer Questions
For some reason we cannot get connection with Skype. We have
For some reason we cannot get connection with Skype. We have an automatic payment at the moment about $43 paid just recently. All we can get is a drop down window requesting our Skype information. We … read more
Kris R
Kris R
IT Manager
Computing
3,312 satisfied customers
I have skype version 7.36.0.150 running on my laptop with
I have skype version 7.36.0.150 running on my laptop with Vista. I can not connect for a conversation and even the echo test has stopped working. Any suggestions. … read more
Specialist Sean S.
Specialist Sean S.
Computer Support Technician
919 satisfied customers
Can't find a driver for USB modem TCTmobile to OT-X080S for
Good day! Can't find a driver for USB modem TCTmobile to OT-X080S for Windows 10 … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,462 satisfied customers
My skype version 7.19 (407) does not work.It does not
my skype version 7.19 (407) does not work.It does not connect easily … read more
Lorenz Vauck
Lorenz Vauck
Computer Expert
Electrical Engineering
71 satisfied customers
I dont know my Filezilla pasword anymore. I Have a new PC.
I dont know my Filezilla pasword anymore. I Have a new PC. so ik can't connect anymore … read more
Mr.Med
Mr.Med
1,188 satisfied customers
Limewire Pro says connecting but doesn't connect. How do I
Purchased my computer 5 years ago running !7 2nd generation CPU processor … read more
PC_Wizzard
PC_Wizzard
IT Technician
44 satisfied customers
I spoke to Ammy a few days ago because Skype was not
I spoke to Ammy a few days ago because Skype was not connecting. I was transferred to technical support who did nothing but sell me something from a company called mac watchers. I ended up paying $658… read more
Pete
Pete
Engineer
Bachelor\u0027s Degree
1,130 satisfied customers
I can not get thru a movie it is buffring every few minutes,
I can not get thru a movie it is buffring every few minutes … read more
John
John
System/Network administrator
High School or GED
2,073 satisfied customers
Last night we had two very big power surges and my machine
Last night we had two very big power surges and my machine told me I wasn't connected to the internet. This morning I've tried again and although I'm now connected to the internet I can't access progr… read more
PC_Wizzard
PC_Wizzard
IT Technician
44 satisfied customers
I just upgraded my anti virus and ran a scan....now I cannot
I just upgraded my anti virus and ran a scan....now I cannot connect to Skype.......I click on the Skype icon........and nothing happens … read more
Cody
Cody
Computer Science
2,387 satisfied customers
I have trouble connecting with all of my Skype people. When
I have trouble connecting with all of my Skype people. When I call it says connecting, but it does not connect … read more
Jay D
Jay D
Bachelor of Science
501 satisfied customers
Google chrome has worked for a couple weeks now it will not
Google chrome has worked for a couple weeks now it will not launch. I can't get an internet connection … read more
Cody
Cody
Computer Science
2,387 satisfied customers
When I double click on the Skype icon on my desktop Skype
When I double click on the Skype icon on my desktop Skype will begin but then an error message says it cannot connect to the server I have gone in to check my profile and it says my phone number is **… read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,462 satisfied customers
Skype icon not on screen - can't sign on, add a contact or
skype icon not on screen - can't sign on, add a contact or connect … read more
Byron
Byron
IT Support Specialist
Bachelor\u0027s Degree
410 satisfied customers
It won't stay connected to my verizon Jetpack. My husbands
It won't stay connected to my verizon Jetpack. My husbands is just fine. Mine cuts in and out. I have to restart it to bring it back online. … read more
Mr.Med
Mr.Med
1,188 satisfied customers
I had no trouble making calls or receiving calls until 5 days
I had no trouble making calls or receiving calls until 5 days ago, then everything STOPPED. I signed up for the 5 year plan and paid the $69.95 for it about a couple of years ago. You people sent me a… read more
Christopher Bessler
Christopher Bessler
Senior Network Engineer
Associate Degree
1,587 satisfied customers
When I Skype local people everything works great. I can hear
When I Skype local people everything works great. I can hear and see them and they me. When I Skype family in New Jersey they can hear and see me and I them for 30 seconds and then they can no longer … read more
Engineer John C.
Engineer John C.
Computer Science Engineer
Bachelor's Degree
3,229 satisfied customers
OK here is the challenge. 3 IT techies have tried and are baffled.
OK here is the challenge. 3 IT techies have tried and are baffled. Problem; Audio on Skype breaks up like a real bad mobile connection that I can't decipher a thing that's being said. The other party … read more
D.Sandlin
D.Sandlin
Support Technician
6,708 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x