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I have reason to believe that I have been scammed by people…

I have reason to...

I have reason to believe that I have been scammed by people claiming to be tech support. They wanted my banking info so they could give me $299 claiming my subscription had expired and they needed my PayPal information and bank account number. I was told to cancel my PayPal account since my number appears there. I wouldn't give my number and they got angry with me. Now my computer is locked up.

Technician's Assistant: Have you contacted anyone about your account?

I did call the bank and told them what I suspected and to not to give out any money to anyone.

Technician's Assistant: What's the brand/model/Operating System (OS) of your computer?

HP Envy

Technician's Assistant: When did you purchase your Hewlett Packard? What troubleshooting have you tried?

It's a couple of years old. I can't try any troubleshooting because it is locked up.

Technician's Assistant: Anything else you want the Computer Expert to know before I connect you?

I can't think of anything else. I just don't want them to access my information and rob me blind.

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Answered in 4 minutes by:
11/21/2017
Ricky Expert
Ricky Expert, Computer Hardware Engineer
Category: Computer
Satisfied Customers: 1,183
Experience: 4+ Years in Tech Support
Verified
Hi, my name is ***** ***** I will assist you today.
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this is a scam targeting you for what the thieves say is tech support but will actually leave your computer more vulnerable than before. This is a common scam happening often in the past 6 months. Are you able to do anything on your computer?
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Customer reply replied 8 months ago
no
Customer reply replied 8 months ago
I can't get into it.
What do you see on the computer when you start it up?
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Customer reply replied 8 months ago
no - just forget it. I have a friend that is a tech. I just and I repeat just, wanted to cancel my paypal account for now.
Oh okay, sorry for the misunderstanding. I can walk you through canceling your PayPal account
Ask Your Own Computer Question
To close your account:
Log in to your PayPal account.
Click Profile near the top of the page.
Click My settings.
Click Close Account in the Account type section and follow the steps listed.
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If you have any follow-up questions, don’t hesitate to ask. If finished, please take a moment to rate my service using the stars at the top of this page. Thank you, ***** ***** a great day!
Ricky Expert
Ricky Expert, Computer Hardware Engineer
Category: Computer
Satisfied Customers: 1,183
Experience: 4+ Years in Tech Support
Verified
Ricky Expert and 87 other Computer Specialists are ready to help you
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