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Are you a robot or a human? Windows..,but could you tell me…

Customer Question
Hi are you a...

Hi are you a robot or a human?

Technician's Assistant: Yes, I'm a bot. I make the process of talking to the Computer Expert more efficient and affordable by asking basic questions. What's the brand/model/Operating System (OS) of your computer?

Windows..,but could you tell me why I CAN ACCESS MY EMAIL ACCPUNT?

Technician's Assistant: When did you purchase your computer? What troubleshooting have you tried?

BOUGHT IN 2008 i DÓNT KNOW WHAT TO DO...BUT i DON´T GET MY EMAILS..IAM I blocked? did somebody hacked my account?

Technician's Assistant: Anything else you want the Computer Expert to know before I connect you?

Hello?

Technician's Assistant: Hello. How can I help?

I just told you...?????

Submitted: 8 months ago.Category: Computer
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Answered in 1 minute by:
11/21/2017
Tech Support Specialist: Mr.Med, Computer Enthusiast replied 8 months ago
Mr.Med
Mr.Med, Computer Enthusiast
Category: Computer
Satisfied Customers: 2,215
Experience: Networks & Security Engineer
Verified

Hi, I'mCustomer Welcome to JustAnswer. I'm reviewing your question now, and will post back with your reply ASAP.

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Tech Support Specialist: Mr.Med, Computer Enthusiast replied 8 months ago

I'm sorry about the issue, Can you give me a slightly better description of what you'd like help doing so I can assist you better? When did this start and what email sercice are you using such Gmail, AOL etc...?

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Customer reply replied 8 months ago
Hotmail...Again, why I am not getting my emails ????
Tech Support Specialist: Mr.Med, Computer Enthusiast replied 8 months ago

Do you have access to your Hotmail account ?

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Customer reply replied 8 months ago
BUT I CAN¨¨T OPEN OR RECEIVE THE NEW ONES. I USE OUTLOOK. I HARDLY USE EMAILS ANYMORE BUT THIS PROB HAS BEEN SINCE A YEAR I WILL SAY.
Customer reply replied 8 months ago
YOU CHARGED ALREADY TO MY CREDIT CARD $48.DLLS AND HAVEN´´T GIVEN ME ANY ANSWER... AND NOW YIOU ARE "OFFERING" ANOTHER SERVICE ASKING ANOTHER 52.dlls.... WHAT THE HELL!!!???
Tech Support Specialist: Mr.Med, Computer Enthusiast replied 8 months ago

I'm sorry for delay in replying, Please feel free to ignore the offers for Additional Services. They are automatically sent by the website.

Please change or reset your Hotmail password ***** clicking on the following link and follow the onscreen instructions :

https://account.live.com/password/reset then turn on the two step verification :

  1. Go to the Security basics page, and sign in with your Microsoft account : https://account.microsoft.com/security
  2. Select more security options.

  3. Under Two-step verification, choose Set up two-step verification to turn it on

Let me know the results

Thank you

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Tech Support Specialist: Mr.Med, Computer Enthusiast replied 7 months ago

Hello,

Has everything worked out? Do you still need help please?

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