Computer

For Online Computer Support, Ask a Computer Technician

Ask a Computer Expert,
Get an Answer ASAP!

Can't retrieve my forgot password code because my cell phone…

Customer Question
Can't retrieve my forgot...

Can't retrieve my forgot password ***** because my cell phone is not working because I can't connect to my internet on my phone. All I did was change the case.

Technician's Assistant: Have you tested the connections by doing a ping utility test?

What is that?

Technician's Assistant: What's the brand/model/Operating System (OS) of your computer?

My computer is an Acer Aspire R14 laptop running intel Corei5.

Technician's Assistant: When did you purchase your Acer? What troubleshooting have you tried?

My computer is fine except I can't get on Google without a password ***** it is being texted to my cell phone that is not working.

Submitted: 8 months ago.Category: Computer
Show More
Show Less
Ask Your Own Computer Question
Answered in 2 minutes by:
11/21/2017
Tech Support Specialist: Aparna Indresh, Computer Hardware Engineer replied 8 months ago
Aparna Indresh
Aparna Indresh, Computer Hardware Engineer
Category: Computer
Satisfied Customers: 529
Experience: Engineer at Aparna Indresh
Verified

Hello. My name is***** to JustAnswer. I'm reviewing your question now, and will post back with your reply momentarily.

Ask Your Own Computer Question
Tech Support Specialist: Aparna Indresh, Computer Hardware Engineer replied 8 months ago

It sounds like your forgot your password ***** your google account is it correct?

Ask Your Own Computer Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a tech support specialistLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Andy Your Own Question
Andy
Andy
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5,316
5,316 Satisfied Customers
Experience: 11yr exp, Comp Engg, Internet expert, Web developer, SEO

Andy is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

I am very happy with my very fast response. Eric is very knowledgeable in the subject area. Thank you!

RPAustin, TX

Hi John, Thank you for your expertise and, more important, for your kindness because they make me, almost, look forward to my next computer problem. After the next problem comes, I'll be delighted to correspond again with you. I'm told that I excel at programing. But system administration has never been one of my talents. So it's great to have an expert to rely on when the computer decides to stump me. God bless, Bill

Bill M.Schenectady, New York

The Expert answered my Mac question and was patient. He answered in a thorough and timely manner, keeping the response on a level that could understand. Thank you!

FrankCanada

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

< Previous | Next >

Meet the Experts:

Andy

Andy

Computer Consultant

5,316 satisfied customers

11yr exp, Comp Engg, Internet expert, Web developer, SEO

Engineer John C.

Engineer John C.

Computer Science Engineer

3,229 satisfied customers

Computer Science Engineer with 10 years of experience in Computer Support, and Microsoft, A+ and Cisco certified

Ryan H.

Ryan H.

Computer Support Specialist

1,741 satisfied customers

A+ Certified Technician - 10 Years experience working with all types of computer systems.

Jane Lefler

Jane Lefler

Sr Prog Analyst / Technician

2 satisfied customers

Computer Programmer / Technician/ Consultant 16+ years

Frederick S.

Frederick S.

Computer Specialist

7,241 satisfied customers

Computer technician and founder of a home PC repair company.

lifesaver

lifesaver

Computer Software Engineer

4,288 satisfied customers

Engineering degree in Computer science,Microsoft Certified Professional.JA computer expert.

Sudipto

Sudipto

Hardware Engineer

4,252 satisfied customers

Certificate Course In Computer Maintenance

< Previous | Next >

Related Computer Questions
I set up password on cell for google account but cannot
I set up password ***** cell for google account but cannot remember correct one and am locked out of my account … read more
Harry
Harry
2,048 satisfied customers
Cannot access my laptop email..which is connected to cell
Cannot access my laptop email..which is connected to cell phone to open...thks … read more
Samuel NetEngineer
Samuel NetEngineer
Associate\u0027s Degree
703 satisfied customers
Need to retrieve acer aspire password. Forgot password need
nothing except tried different passwords but not the right one … read more
Michelle
Michelle
Manager operations
Bachelor\u0027s Degree
1,279 satisfied customers
I have an Acer Aspire R14 and need to get to the BIOS for
I have an Acer Aspire R14 and need to get to the BIOS for the Pentium chip. Can you advise me how to boot this laptop to Bios please, M ikeH … read more
arsufi2002
arsufi2002
Bachelor\u0027s Degree
1,190 satisfied customers
I have been needing to use the google speck to text software
hello i have been needing to use the google speck to text software like what is on my cell to write for me on my laptop . how can i use it on my laptop? … read more
Josh
Josh
It Support Specialist
Associate Degree
5,153 satisfied customers
Accidently reset my cell phone. I do not know the exact acct
Accidently reset my cell phone. I do not know the exact acct or previous password ***** when I go through the steps to retrieve it from google they want to send my info to a home number that I must ha… read more
Samuel NetEngineer
Samuel NetEngineer
Associate\u0027s Degree
703 satisfied customers
My Google account and gmail have been hacked. Can anyone
My Google account and gmail have been hacked. Can anyone help me recover? I have tried all of the instructions, but the hacker changed the recovery info and password.… read more
Ricky Expert
Ricky Expert
Bachelor\u0027s Degree
1,179 satisfied customers
Thinking about getting a Google Home device. I run Linux on
Thinking about getting a Google Home device. I run Linux on my laptop. Will this work? … read more
Ricky Expert
Ricky Expert
Bachelor\u0027s Degree
1,179 satisfied customers
I just bought a new cell phone and it is asking for my
I just bought a new cell phone and it is asking for my e-mail address with is***@******.*** but because I have it installed in my laptop because I don't remember it I cannot get it put in my new cell … read more
Viet - Computer Tech
Viet - Computer Tech
Computer Technican
Bachelor\u0027s Degree
974 satisfied customers
I recently had to purchase a new computer (lightning
I recently had to purchase a new computer (lightning strike). I registered my email address as***@******.*** but later changed it to my old address namely***@******.***. I have to upgrade Microsoft Of… read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,463 satisfied customers
How do I reset my password on Lenovo i5 laptop, I forgot the
How do I reset my password ***** Lenovo i5 laptop, I forgot the password ***** can't login … read more
technicalcat
technicalcat
Computer Science
840 satisfied customers
NEED HELP WIT MY GALAXY S7, NO COMPUTER A CELL PHOME, I WAS
I WAS LOCKED OUT i reboted the phone now I CANNOT INTO GOOGLE BECAUSE I FORGOT THE PASSWORD … read more
technicalcat
technicalcat
Computer Science
840 satisfied customers
My daughter wants to play mine craft and I'm finding out
Hi my daughter wants to play mine craft and I'm finding out that out laptop doesn't have a graphics card. What's the cheapest fastest laptop with a graphics card that'll work great with mine craft?… read more
ChrisC
ChrisC
PC Technician
Associate Degree
661 satisfied customers
i can only access my google account from my apple i phone because
i can only access my google account from my apple i phone because it automatically connect but from my home computer i can not access my google account because i forgot my password ***** google has my… read more
Viet - Computer Tech
Viet - Computer Tech
Computer Technican
Bachelor\u0027s Degree
974 satisfied customers
I set up Voice Google on my phone, I am not sure I did it right.
I set up Voice Google on my phone, I am not sure I did it right. What I am want to do is have a seprate phone number that customers can call and text to, that will then be fowarded to my current phone… read more
Juliene McKesson
Juliene McKesson
Computer Systems Analyst-Consultant
Master\u0027s Degree
3 satisfied customers
i cant sign in to my google account i forgot username / password
i cant sign in to my google account i forgot username / password & email address with out that information I cant get back into my cellphone imade too many pattern attemps so im lock out.… read more
John Iacono
John Iacono
Managing network engineer
Bachelor
265 satisfied customers
My son got an Acer Aspire 5742 laptop just after Christmas.
My son got an Acer Aspire 5742 laptop just after Christmas. It can't seem to detect our wireless internet connection any more. It did for about a month but won't even show our router on its 'available… read more
D. Marino
D. Marino
Independent Comp./Net. Security Pro
Vocational, Technical or Trade Scho
133 satisfied customers
Microsoft says my account has been blocked....no hotmail, no
Microsoft says my account has been blocked....no hotmail, no messenger. A week ago they said it would take a few days.… read more
Frederick S.
Frederick S.
Computer Specialist
High School or GED
7,241 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x