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Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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Can't retrieve my forgot password code because my cell phone

Customer Question

Can't retrieve my forgot password ***** because my cell phone is not working because I can't connect to my internet on my phone. All I did was change the case.
JA: Have you tested the connections by doing a ping utility test?
Customer: what is that?
JA: What's the brand/model/Operating System (OS) of your computer?
Customer: my computer is an Acer Aspire R14 laptop running intel Corei5.
JA: When did you purchase your Acer? What troubleshooting have you tried?
Customer: My computer is fine except I can't get on Google without a password ***** it is being texted to my cell phone that is not working.
JA: Anything else you want the Computer Expert to know before I connect you?
Customer: no
Submitted: 12 months ago.
Category: Computer
Expert:  Aparna Indresh replied 12 months ago.

Hello. My name is***** to JustAnswer. I'm reviewing your question now, and will post back with your reply momentarily.

Expert:  Aparna Indresh replied 12 months ago.

It sounds like your forgot your password ***** your google account is it correct?