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I forgot my password and am entering my email address and it…

Customer Question
I forgot my password...

I forgot my password ***** am entering my email address and it is not being recognized

Technician's Assistant: When did you last reset your username and password?

It has been a while. I do not use a password ***** retrieve my email on Outlook 2013

Technician's Assistant: What's the brand/model/Operating System (OS) of your computer?

HP Windows 10

Technician's Assistant: When did you purchase your HP? What troubleshooting have you tried?

I purchased the computer in 2014. I was trying to reestablish my Epson printer as my default printer as opposed to Paper Port and then tried to get into my email. Outlook originally opened up and then was not responding.

Submitted: 7 months ago.Category: Computer
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Answered in 7 minutes by:
11/21/2017
Tech Support Specialist: Aparna Indresh, Computer Hardware Engineer replied 7 months ago
Aparna Indresh
Aparna Indresh, Computer Hardware Engineer
Category: Computer
Satisfied Customers: 529
Experience: Engineer at Aparna Indresh
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Hello. My name is***** to JustAnswer. I'm reviewing your question now, and will post back with your reply momentarily.

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Tech Support Specialist: Aparna Indresh, Computer Hardware Engineer replied 7 months ago

May i know since how long you have had this issue?

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Customer reply replied 7 months ago
Today
Tech Support Specialist: Aparna Indresh, Computer Hardware Engineer replied 7 months ago

Okay, as you have mentioned that your outlook is not responding is it still doing the same thing now?

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