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I have been temporarily locked. When I try to reset my

Customer Question
I have been temporarily...

I have been temporarily locked. When I try to reset my password ***** says it will redirect me but never connects

Technician's Assistant: When did you last reset your username and password?

Not sure Not sure

Technician's Assistant: What's the brand/model/Operating System (OS) of your computer?

I’m currently using my Apple ipad

Technician's Assistant: When did you purchase your Apple? What troubleshooting have you tried?

Not recent. Been having trouble with bellsouth.net e-mail over several months. Sometimes can receive but not x send. At this point deleted mail account on iPad and got message password ***** wrong when trying to set up. On website said temporarily locjed

Technician's Assistant: Anything else you want the Computer Expert to know before I connect you?

Locked

Submitted: 7 months ago.Category: Computer
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Answered in 2 minutes by:
11/21/2017
Tech Support Specialist: Jon, Computer Support Specialist replied 7 months ago
Jon
Jon, Computer Support Specialist
Category: Computer
Satisfied Customers: 781
Experience: Data Systems Analyst for a School District
Verified

Hello, my name is ***** ***** thank you for your question. I am reviewing it now and will reply again in a moment.

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Tech Support Specialist: Jon, Computer Support Specialist replied 7 months ago

Just so I understand better, is it your apple id password ***** your bell-south email account password ***** you need help with? Please let me know.

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Customer reply replied 7 months ago
Forgot password ***** just answer
Customer reply replied 7 months ago
No
Tech Support Specialist: Jon, Computer Support Specialist replied 7 months ago

Please ignore any offers for remote assist as those are automated and not sent by me personally.

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Customer reply replied 7 months ago
Good
Tech Support Specialist: Jon, Computer Support Specialist replied 7 months ago

You can always reset your password. Follow this link and click on "Forgot your password" link to have it emailed to you.

Typically you should receive your new password ***** minutes. If you requested a new password ***** haven't received one yet, we recommend checking your email spam folder. Sometimes these emails get stuck in spam and customers are not aware. If you have a Google Mail (Gmail) account, we recommend checking your Primary and Promotions folders for the email, too.

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Tech Support Specialist: Jon, Computer Support Specialist replied 7 months ago

Did you still need help? Were you able to try the instructions I previously posted for you? If all is good, please still consider to rate my services with the stars next to my name as it helps others know I am here to help.

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Customer reply replied 7 months ago
I need phone call(###) ###-#### Have been charged $5 and $31 and have no help yet
Customer reply replied 7 months ago
Windows live mail is not working
Customer reply replied 7 months ago
I’m senior citizen, can’t finish typing as quick as they need me to
Tech Support Specialist: Jon, Computer Support Specialist replied 7 months ago
Ok thank you for responding. I will opt out of this question as it looks like you need a phone call from an expert. An expert will reply and you you will get an email notification.Notes for expert: this customer needs a phone call please(###) ###-#### Thanks
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Jon, Computer Support Specialist
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Satisfied Customers: 781
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Experience: Data Systems Analyst for a School District

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