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Ask Andy Your Own Question
Andy
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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Forgot my password, don't remember, HP, I bought it on

Customer Question

forgot my password
JA: When did you last reset your username and password?
Customer: don't remember
JA: What's the brand/model/Operating System (OS) of your computer?
Customer: HP
JA: When did you purchase your HP? What troubleshooting have you tried?
Customer: I bought it on holiday in Scotland just learning how to use it I am 84 yrs old please have patience with me
JA: Anything else you want the Computer Expert to know before I connect you?
Customer: no thank you
Submitted: 12 months ago.
Category: Computer
Expert:  Viet - Computer Tech replied 12 months ago.

Hi,
I'm sorry about the issue. Is it the computer's login password, or email password, or Wi-Fi / wireless password, etc.?

What email do you use, such as Hotmail, Yahoo, Gmail, AOL, etc.?

Please type at the box below, then click on the Send button below to communicate with me, so I can help. Thank you.

Expert:  Viet - Computer Tech replied 12 months ago.

Is the Internet currently working on your HP computer?

Expert:  Viet - Computer Tech replied 12 months ago.

It looks like you are not there. We can schedule another time.

Expert:  Viet - Computer Tech replied 11 months ago.

When you are available, please type at the box below, then click on the Send button below to communicate with me, so I can help. Thank you,