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Forgot my password, don't remember, HP, I bought it on

Customer Question
Forgot my password Technician's...

Forgot my password

Technician's Assistant: When did you last reset your username and password?

Don't remember

Technician's Assistant: What's the brand/model/Operating System (OS) of your computer?

HP

Technician's Assistant: When did you purchase your HP? What troubleshooting have you tried?

I bought it on holiday in Scotland just learning how to use it I am 84 yrs old please have patience with me

Technician's Assistant: Anything else you want the Computer Expert to know before I connect you?

No thank you

Submitted: 7 months ago.Category: Computer
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Answered in 1 minute by:
11/21/2017
Tech Support Specialist: Viet - Computer Tech, Computer Support Specialist replied 7 months ago
Viet - Computer Tech
Viet - Computer Tech, Computer Support Specialist
Category: Computer
Satisfied Customers: 40,805
Experience: Ten years of computer support. Microsoft MCP & CompTIA A+ certifications. Windows 10 8 7 Vista XP etc.
Verified

Hi,
I'm sorry about the issue. Is it the computer's login password, or email password, or Wi-Fi / wireless password, etc.?

What email do you use, such as Hotmail, Yahoo, Gmail, AOL, etc.?

Please type at the box below, then click on the Send button below to communicate with me, so I can help. Thank you.

Ask Your Own Computer Question
Tech Support Specialist: Viet - Computer Tech, Computer Support Specialist replied 7 months ago

Is the Internet currently working on your HP computer?

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Tech Support Specialist: Viet - Computer Tech, Computer Support Specialist replied 7 months ago

It looks like you are not there. We can schedule another time.

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Tech Support Specialist: Viet - Computer Tech, Computer Support Specialist replied 7 months ago

When you are available, please type at the box below, then click on the Send button below to communicate with me, so I can help. Thank you,

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