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I downloaded a programme slimware Driver update because it…

Customer Question
I downloaded a programme...

I downloaded a programme slimware Driver update because it told me that I had a number of drivers out of date. Then with it is HP Hokey Suppor. The programme also mentioned Microsoft. It takes for ever to download a driver what ever that is. I am well fed up with it '. Is this in anyway connected with Microsoft? What do you advise.

Technician's Assistant: What's the model and Operating System (OS) of your HP?

Microsoft

Technician's Assistant: When did you purchase your HP? What troubleshooting have you tried?

I purchase it, an Hp laptop about five years or so ago. I was having no problems until avised I had by Slimware.

Technician's Assistant: Anything else you want the Computer Expert to know before I connect you?

No I have no other problems I'm on Windows 10, until I received this company onto my computer. I guess I must have downloaded it.

Submitted: 8 months ago.Category: Computer
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Answered in 1 minute by:
11/20/2017
Tech Support Specialist: Josh, Support Specialist replied 8 months ago
Josh
Josh, Support Specialist
Category: Computer
Satisfied Customers: 21,964
Experience: 5 years as Network Admin, 10+ years of IT support
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Hi! My name is ***** ***** I will be assisting you. Let's get started!

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Tech Support Specialist: Josh, Support Specialist replied 8 months ago

Can I connect to your computer to fix the issues? Those programs are not associated with Microsoft.

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