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I'm trying to update my email on facebook and it says its…

I'm trying to update...

I'm trying to update my email on facebook and it says its invalid

Technician's Assistant: When did you last use the account?

I have an active facebook account and I added a page for our non profit. On the non profit page it won't accept my email or website

Technician's Assistant: What's the brand/model/Operating System (OS) of your computer?

Windows 7 professional

Technician's Assistant: When did you purchase your computer? What troubleshooting have you tried?

Computer is probably 3 yrs old. I don't think it's a computer issue. more of Facebook issue

Technician's Assistant: Anything else you want the Computer Expert to know before I connect you?

No thanks

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Answered in 7 minutes by:
11/20/2017
Josh
Josh, Support Specialist
Category: Computer
Satisfied Customers: 22,318
Experience: 5 years as Network Admin, 10+ years of IT support
Verified

Hi! My name is ***** ***** I will be assisting you. Let's get started!

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Can I connect to your computer to try some work arounds with the issue?

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Customer reply replied 9 months ago
sure
Customer reply replied 9 months ago
if you connect to my computer it's $39 correct? If you can fix my issue am I still charged $39?

Yes, this is a paid service; not a refundable service.

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Customer reply replied 9 months ago
do you have an answer to my question and know how to resolve my issue on facebook?

I will need to look at the issue and fix it for you.

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Customer reply replied 9 months ago
are you confident you can fix before I pay $39?

Yes

Josh
Josh, Support Specialist
Category: Computer
Satisfied Customers: 22,318
Experience: 5 years as Network Admin, 10+ years of IT support
Verified
Josh and 87 other Computer Specialists are ready to help you
Ask your own question now
Customer reply replied 9 months ago
ok. sounds good. let me connect. thx

Are you on a PC or Mac?

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Customer reply replied 9 months ago
pc
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Hi John, Thank you for your expertise and, more important, for your kindness because they make me, almost, look forward to my next computer problem. After the next problem comes, I'll be delighted to correspond again with you. I'm told that I excel at programing. But system administration has never been one of my talents. So it's great to have an expert to rely on when the computer decides to stump me. God bless, Bill

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