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I'm trying to update my email on facebook and it says its

I'm trying to update my...
I'm trying to update my email on facebook and it says its invalid
JA: When did you last use the account?
Customer: I have an active facebook account and I added a page for our non profit. On the non profit page it won't accept my email or website
JA: What's the brand/model/Operating System (OS) of your computer?
Customer: windows 7 professional
JA: When did you purchase your computer? What troubleshooting have you tried?
Customer: computer is probably 3 yrs old. I don't think it's a computer issue. more of Facebook issue
JA: Anything else you want the Computer Expert to know before I connect you?
Customer: no thanks
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Answered in 7 minutes by:
11/20/2017
Josh
Josh, Support Specialist
Category: Computer
Satisfied Customers: 21,002
Experience: 5 years as Network Admin, 10+ years of IT support
Verified

Hi! My name is ***** ***** I will be assisting you. Let's get started!

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Can I connect to your computer to try some work arounds with the issue?

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Customer reply replied 21 days ago
sure
Customer reply replied 21 days ago
if you connect to my computer it's $39 correct? If you can fix my issue am I still charged $39?

Yes, this is a paid service; not a refundable service.

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Customer reply replied 21 days ago
do you have an answer to my question and know how to resolve my issue on facebook?

I will need to look at the issue and fix it for you.

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Customer reply replied 21 days ago
are you confident you can fix before I pay $39?

Yes

Josh
Josh, Support Specialist
Category: Computer
Satisfied Customers: 21,002
Experience: 5 years as Network Admin, 10+ years of IT support
Verified
Josh and 87 other Computer Specialists are ready to help you
Ask your own question now
Customer reply replied 21 days ago
ok. sounds good. let me connect. thx

Are you on a PC or Mac?

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Customer reply replied 21 days ago
pc
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Josh
Josh
Josh, Support Specialist
Category: Computer
Satisfied Customers: 21,002
21,002 Satisfied Customers
Experience: 5 years as Network Admin, 10+ years of IT support

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Hi John, Thank you for your expertise and, more important, for your kindness because they make me, almost, look forward to my next computer problem. After the next problem comes, I'll be delighted to correspond again with you. I'm told that I excel at programing. But system administration has never been one of my talents. So it's great to have an expert to rely on when the computer decides to stump me. God bless, Bill

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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