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I have an Acer Chromebook R11. It has frozen with a

Customer Question
I have an Acer...

I have an Acer Chromebook R11. It has frozen with a completely dark screen. The blue and orange lights are on and pressing the lock button or using Shift-Ctrl-Alt + R does nothing.

Technician's Assistant: What's the model and Operating System (OS) of your Acer?

R11 CB5-1321-C1LK running Chrome OS

Technician's Assistant: When did you purchase your Acer? What troubleshooting have you tried?

Purchased 9/21/2016 from Amazon. Tried holding the Lock button. Also tried Shift-Ctrl-Alt+R. Nothing.

Submitted: 8 months ago.Category: Computer
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Answered in 4 minutes by:
11/20/2017
Tech Support Specialist: Tech Ben, Information Systems Manager replied 8 months ago
Tech Ben
Tech Ben, Information Systems Manager
Category: Computer
Satisfied Customers: 262
Experience: 15+ years of experience as an Information Systems Manager; responsible for overseeing computer and network systems, installation and maintenance, troubleshooting hardware and software issues, etc.
Verified

Thanks for choosing Just Answer.

I'm Kumar and I'll assist you today.

Can you please confirm if you are using a Direct AC main or a Surge Protector to charge your laptop?

Thanks,

Kumar

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