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I was on Mozilla and happy with it. Got a message from

Customer Question
I was on Mozilla...

I was on Mozilla and happy with it. Got a message from Norton asking me to change so that I would have complete Norton protection. Did that and I wish I hadn't. I am having the same trouble I had with Norton before. Last time they helped me I ended up with the American version of eBay. That was fixed and then my computer showed the American time zone so my date was wrong and day. Now I am back to American ebay again! I had my computer set just the way I liked it. I just want to click on eBay,Google,Yahoo mail, Paypal at my fingertips and not Norton Safe Search and not then have to type everything in.

Technician's Assistant: How long have you had this issue with your Yahoo account?

I just changed it last night whenever I got your message saying it would give me better security. And I was happy with Mozilla. Firefox changed it about a week or so ago. They just put it on.

Technician's Assistant: What's the brand/model/Operating System (OS) of your computer?

Lenova

Technician's Assistant: When did you purchase your Lenovo? What troubleshooting have you tried?

I can't remember the date. About six months ago from a computer shop. I have been hacked an that I why I went to Norton. Have not had any rouble since. I don't know all the computer terms techs use. I am a 73 year old pensioner and just use the computer for selling on eBay and sending emails. Nothing too complicated. I wouldn't know what troubleshooting would involve?

Technician's Assistant: Anything else you want the Computer Expert to know before I connect you?

Can't think of anything. Just want thing the way they were.

Submitted: 9 months ago.Category: Computer
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Answered in 2 minutes by:
11/20/2017
Tech Support Specialist: Mr.Med, Computer Enthusiast replied 9 months ago
Mr.Med
Mr.Med, Computer Enthusiast
Category: Computer
Satisfied Customers: 2,297
Experience: Networks & Security Engineer
Verified

Hi, I'mCustomer Welcome to JustAnswer. I'm reviewing your question now, and will post back with your reply ASAP.

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Tech Support Specialist: Mr.Med, Computer Enthusiast replied 9 months ago

Please follow the steps below :

Open to Firefox Menu (icon with three horizontal bars under the close button) and Select Add-ons (new tab opens) then Go to Extensions and Click the Disable button for the Norton Toolbar entry and Restart Firefox.

Let me know the results

Thank you

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Tech Support Specialist: Mr.Med, Computer Enthusiast replied 8 months ago

Hello,

Has everything worked out? Do you still need help please?

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