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We purchased 3 FIXD. Have downloaded the App, followed all…

Customer Question
We purchased 3 FIXD...

We purchased 3 FIXD. Have downloaded the App, followed all the directions, multiple times. Response: Pairing Unsuccessful "FIXD" is not supported.

Technician's Assistant: What's the brand/model/Operating System (OS) of your computer?

MacBook Pro/MacOS Sierra

Technician's Assistant: When did you purchase your Apple? What troubleshooting have you tried?

August,2017

Technician's Assistant: Anything else you want the Computer Expert to know before I connect you?

We didn't put FIXD on our computer - only our iPhones SE as directed

Submitted: 9 months ago.Category: Computer
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Answered in 15 minutes by:
11/20/2017
Tech Support Specialist: Kris R, Computer Hardware Engineer replied 9 months ago
Kris R
Kris R, Computer Hardware Engineer
Category: Computer
Satisfied Customers: 4,548
Experience: IT Manager at Wood Group PSN
Verified

Hi
Sorry for the delay, we are busy and I've just got to your question.
How long has this been happening?
Thanks
Kris

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Customer reply replied 9 months ago
We just tried to connect today.
Tech Support Specialist: Kris R, Computer Hardware Engineer replied 9 months ago

What hardware version was this?

Thanks

Kris

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Customer reply replied 9 months ago
We have new iPhone SE’s. Our vehicle is a 2003 Chevy Tahoe.
Tech Support Specialist: Kris R, Computer Hardware Engineer replied 9 months ago

OK - what about the hardware device that connections to the car?

Can you give me the serial?

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Customer reply replied 9 months ago
If you mean the FIXD device, the only number on it is CV261264.
Tech Support Specialist: David L, Systems Engineer replied 9 months ago
David L
David L, Systems Engineer
Category: Computer
Satisfied Customers: 7,938
Experience: Microsoft & Cisco Certified with over 20 years experience
Verified

Hello,

My name is David.

Do you still need assistance?

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Customer reply replied 9 months ago
No thanks. We received an email from FIXD that walked us thru it.
Thank you.
Tech Support Specialist: David L, Systems Engineer replied 9 months ago

Ok, very good and glad it's working.

Thanks,

David.

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