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Just got notified that mail sender was hacked and he

Customer Question
Just got notified that...

Just got notified that mail sender was hacked and he suggests that I change my password. I don't know how to do this. Can you advise?

Technician's Assistant: When did you last reset your username and password?

Have had the same one since I opened my e mail address with Comcast. Approx. 5-7 years

Technician's Assistant: What's the brand/model/Operating System (OS) of your computer?

Forgive my ignorance but are you referring to name of my computer? HP

Technician's Assistant: When did you purchase your hp? What troubleshooting have you tried?

Computer is approx. 10 years old and no trouble shooting to date.

Technician's Assistant: Anything else you want the Computer Expert to know before I connect you?

No, thank you.

Submitted: 9 months ago.Category: Computer
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11/20/2017
Tech Support Specialist: Cabletech, Computer Support Specialist replied 9 months ago
Cabletech
Cabletech, Computer Support Specialist
Category: Computer
Satisfied Customers: 617
Experience: 12 years ISP Technical Support
Verified

Hello! Thank you for choosing Just Answer. I would be happy to help you reset your password *****

Is your email address with Comcast?

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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